Receptionist with Administrative Support

Sunnyhill Ace; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Sunnyhill Ace is seeking a dedicated front desk administrator for a full-time role in a school setting in Singapore. You will manage the frontline reception, attendance, and provide day-to-day administrative support within a dynamic primary school environment.

You will also assist with first aid and welfare tasks, oversee mail and document handling, and coordinate logistics for office operations, ensuring smooth daily functioning.

Qualifications

• At least 3 years of relevant experience handling reception and administrative workflows inside a school environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and standard digital tools.
• Strong teamwork, initiative, interpersonal skills, and resilience for a fast-paced primary school setting.

Responsibilities

• Handle high-volume calls, greet visitors, take messages, and resolve queries from parents, vendors and staff.
• Log attendance and late arrivals/early dismissals via an iPad system.
• Assist students with ad-hoc needs, messages, and lost-and-found items.
• Provide first aid and welfare support, including basic medical relief and welfare assistance.
• Document incidents digitally via FormSG and handle routine office tasks.

Skills

Microsoft Office

Interpersonal skills

Team player

Tools

iPad

FormSG

Job description

Working Hours & Schedule

This full-time position features structured operational hours aligned with the school framework (all shifts include a 1-hour lunch break):

• Mondays, Tuesdays & Thursdays: 7:30 AM - 5:30 PM
• Wednesdays: 7:30 AM - 3:35 PM
• Fridays: 7:30 AM - 3:45 PM
• Rest Days: Off on Saturdays, Sundays, and all gazetted public holidays.

Core Responsibilities

You will manage the frontline customer service desk and provide comprehensive day-to-day administrative support within a dynamic primary school environment.

1. Frontline Reception & Student Attendance Management

• Customer Care: Handle high-volume phone calls, greet walk-in visitors, take detailed messages, and resolve queries from parents, vendors, and staff.
• Attendance Tracking: Perform morning calls to check on pupil absentees with parents, and log daily latecomer or early dismissal records using an iPad system.
• Student Support: Help students who require ad-hoc assistance, such as conveying event messages, managing phone logs, or handling lost-and-found belongings.

2. First Aid & Welfare Assistance

• Medical Aid: Provide immediate, first-level medical relief for walk-in sick or injured students (e.g., issuing fever patches and cold packs), and esc…
• Welfare Care: Provide compassionate support to children when they soil their clothes or vomit, issue clean replacement uniforms, assist with basic sewing adjustments (buttons/zips), and arrange snacks.
• Incident Logging: Document student incidents digitially via an iPad using FormSG platforms.

3. General Office Administration

• Mail & Documents: Track incoming mail using Excel spreadsheets, process outgoing mail pieces, and maintain current physical documents inside the forms cabinet.
• Logistics Coordination: Receive deliveries of office supplies or hardware, contact the teacher-in-charge, and route paperwork to the Goods Acceptance Officer for sign-offs.
• Office Operations: Count, sort, and distribute brochures or leaflets, print materials from shared network drives, and execute secure document shredding.

Job Requirements

• Experience: At least 3 years of relevant experience handling reception and administrative workflows inside a school environment.
• Technical Literacy: Practical working proficiency in Microsoft Office applications (Word, Excel, and PowerPoint) alongside standard digital tool usage.
• Core Competencies: Strong team player showing high initiative, excellent interpersonal skills, and a resilient mindset suited for a fast-paced primary school setting.