Receptionist cum Administrative Assistant

HORIZON MANPOWER SERVICES PTE. LTD.; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

Ang Mo Kio Primary School is seeking a Receptionist cum Administrative Assistant to support front-office operations, handle calls and visitor enquiries, assist ill or injured pupils and perform general administrative tasks.

The role requires good communication, a team player mindset, and prior reception or customer service experience, preferably in a school setting. Working hours are Monday to Friday, with a 30-minute lunch break.

Qualifications

• Full GCE N Level, GCE O Level or equivalent.
• Strong communication and interpersonal skills.
• Reception or customer service experience, preferably in a school environment.

Responsibilities

• Answer telephone calls and manage visitors.
• Provide information to parents, students and staff.
• Handle enquiries and respond to requests in a busy school.
• Utilize school IT systems for administrative tasks.
• Provide courteous reception in a primary school setting.
• Call pupils absent and check with parents each morning.
• Inform parents during events or ad-hoc communications.
• Assist walk-in pupils with first-level support.
• Assist unwell or injured pupils and escalate when needed.
• Assist with pupil welfare as required.
• Assist canteen matters, utilities, FAS applications, arrears and bus bookings.
• Update activity notice boards and ensure accuracy.
• Maintain forms cabinet and replenish forms.
• Perform general typing duties.
• Assist with stores and supplies during holidays.

Skills

Communication skills

Interpersonal skills

Team player

Customer service experience

Education

GCE N/O Level or equivalent

Job description

School: Ang Mo Kio Primary School
Location: 20 Ang Mo Kio Avenue 3, Singapore 569920
Employment Type: Full-Time Contract
Contract Period: 1 Jan 2027 – 31 Dec 2027
Option Year: 1 Jan 2028 – 31 Dec 2028

Working Hours

• Monday–Friday: 7:00 AM – 4:00 PM
• Inclusive of 30-minute lunch break
• No service required on Saturdays, Sundays and gazetted public holidays.

Job Summary

The Receptionist cum Administrative Assistant will support the school's front-office operations by providing customer service to parents, students, staff and vendors, handling telephone and visitor enquiries, supporting pupils who are unwell or injured, and assisting with general administrative activities.

Key Responsibilities

Front Desk & Customer Service

• Answer telephone calls, manage visitors, take messages and respond to enquiries.
• Provide useful and accurate information in a dynamic, high-volume school environment.
• Handle enquiries and requests from parents, students, vendors and staff.
• Use the school's implemented IT systems for administrative purposes.
• Provide professional reception and customer service suitable for a primary school environment.

Student & Parent Support

• Call pupils who are absent and check with parents on their child's status every morning.
• Contact parents to convey messages during ad-hoc or special events.
• Provide first-level assistance to walk-in pupils.
• Assist pupils who are sick or injured and upscale cases to relevant office colleagues when required.
• Support situations involving unwell or injured pupils.

General Administrative Support

• Assist with canteen matters, utilities, Financial Assistance Scheme (FAS) applications, arrears fees and bus bookings.
• Update the school activity notice board and ensure information is accurate.
• Maintain the forms cabinet and ensure forms are current and adequately replenished.
• Perform general typing duties.
• Assist with stores and supplies management during school holidays.
• Provide other general administrative support as assigned.

Qualifications

• Full GCE N Level, GCE O Level or equivalent.
• Good communication and interpersonal skills.
• Good team player with a high level of initiative.
• Reception/customer service experience, preferably in a school environment.

Experience

• Experience in reception duties and customer service is preferred.
• School environment experience will be an advantage.
• Able to handle varied enquiries and demands from students, parents, vendors and staff.
• Able to work effectively in a dynamic and busy primary school environment.