Receptionist cum Customer Service Agent (Pasir Ris)

Seacare Manpower Services; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

Seacare Manpower Services is seeking a Receptionist cum Customer Service Agent for Pasir Ris to manage front desk operations in a school environment. You will answer calls, greet visitors, handle mail, schedule room bookings, and maintain databases.

The role requires cordial communication with parents, students and staff, and entails basic first-aid support and administrative tasks. The position is on-site, contract-based from Dec 2025 to Dec 2026, with responsibilities including email

Qualifications

• Minimally N Level with passes in both English and Mathematics.
• Preferably Higher Nitec / Diploma in Business / Management / Hospitality or its equivalent.

Responsibilities

• Answering and patching phone calls at the front counter in school General Office
• Ensuring timely and professional responses to all inquiries
• Manage and route school email timely and accurately
• Attend to walk-in customers (parents, students, teachers and delivery personnel etc)
• Assist in day-to-day operations of general office duties including mailroom support and distribution
• Simple data record of received items, lost & found items, loan of uniform etc
• Filing, laminating of documents, coordinating courier services, and maintaining databases and records
• Ongoing managing, updating, supporting, and maintenance of SAT intranet portal
• Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies
• Serve as the first and primary point of contact for all visitors to reception
• Help coordinate, schedule, deconflict and manage appointments, calendar, and room scheduling
• Ensure inventory accuracy, serviceability, availability at all times
• Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager

Skills

Administrative

Office management

Communications

Computer proficiency

Customer service

Mailroom support

Organizational skills

Time management

Education

N Level

Higher Nitec / Diploma in Business / Management / Hospitality

Job description

Receptionist cum Customer Service Agent (Pasir Ris)

Job Openings Receptionist cum Customer Service Agent (Pasir Ris)

About the job Receptionist cum Customer Service Agent (Pasir Ris)

1. Communications Support:

• Answering and patching phone calls at the front counter in school General Office
• Ensuring timely and professional responses to all inquiries
• Manage and route school email timely and accurately

2. Visitor Management:

Attend to walk-in customers (parents, students, teachers and delivery personnel etc)

3. Administrative Support:

• Assist in day-to-day operations of general office duties includingmailroom support and distribution
• Simple data record of received items, lost & found items, loan ofuniform etc
• Filing, laminating of documents, coordinating courier services,and maintaining databases and records
• Ongoing managing, updating, supporting, and maintenance ofSAT intranet portal

4. Office Presentation:
Ensure the reception area is clean, tidy, presentable, andstocked with necessary supplies required for both staffs andvisitors

5. Customer Service:
Serve as the first and primary point of contact for all visitors toreception, addressing their needs and resolving issues as theyarise in a calm and efficient manner.

6. Functional Tasks:
Serve as schools designated goods receipt officerHelp coordinate, schedule, deconflict and manage
appointments, calendar, and room scheduling to ensure smoothoperations and utilization
Ensure inventory accuracy, serviceability, availability at all times.

7. Other Tasks:
Support and handle ad-hoc duties & tasks assigned by SchoolLeaders, Administration Manager, and Operations Managerwhen needed.

Qualifications

Minimally N Level with passes in both English and Mathematics.
Preferably Higher Nitec / Diploma in Business / Management /Hospitality or its equivalent.

Experience

Minimum of 1 year of relevant experience as a receptionist and/orcustomer service agent
Preferably candidates with experience working with youths and parentsin an education institution setting.

Essential Skills

• Administrative & office management skills
• Communications skills
• Computer & devices proficiency skills
• Customer service skills
• Mailroom support and distribution skills
• Organizational skills
• Professional and inclusive skills
• Time management skills

Candidate Profile

• Ability to handle and support simple first-aid
• Ability to handle diverse individuals calmly and tactfully
• Confident in handling and dealing with any walk-in visitors
• Good communication and interpersonal skills
• Rational, pragmatic, logical, steadfast skills
• Ability to react quickly, understand situations, think outside ofbox, deescalate quickly, calmly and effectively
• Patience, caring, cheerful and good telephone etiquette

Personnel to be deployed at the following hours:

Mondays to Fridays: 9:15am to 6:15pm, inclusive of 30min lunchbreak
Service not required on Saturdays, Sundays and gazetted publicholidays

Contract Period

From 01 Dec 2025 to 31 Dec 2026