Receptionist cum Admin Support

E TECH BUSINESS SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

E TECH BUSINESS SERVICES PTE. LTD. is seeking a customer service and administrative support staff to assist daily operations, support students, parents and members of the public, and ensure smooth classroom, test centre and administrative activities.

The role requires related experience, strong communication skills, and proficiency in Microsoft Office. It involves handling walk-in enquiries, coordinating course materials and maintaining orderly service areas at the facility in Singapore.

Qualifications

• Minimum GCE 'N' Levels or equivalent qualification.
• Minimum 3 years of experience in customer service and administrative support.
• Prior experience in a school environment is an advantage.
• Able to handle walk-in enquiries from English-speaking students, parents and vendors; basic Mandarin is an advantage.
• Proficient in Microsoft Office applications, including Word, Excel and Email, as well as call handling and basic record-keeping.

Responsibilities

• Provide information and assistance to students, parents, vendors and members of the public, including handling walk-in enquiries and emails.
• Provide administrative support for short courses and test centre operations, including student verification for assessments.
• Assist with the issuance of requested items/documents.
• Receive and dispatch printed notes, stationery, products, refreshments and other materials.
• Maintain daily cleanliness and neatness of the service counter and surrounding area.
• Manage and document the issuance of room keys.
• Open and lock rooms at the start and end of operating hours.
• Liaise with Facilities Management on classroom upkeep and maintenance.
• Support the coordination and delivery of refreshments for classes.
• Upload and update content on digital display panels via the content management system.
• Handle logistical matters, including stocking, shelving, movement of classroom furniture and operating operable walls.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

Walk-in enquiries

Education

GCE 'N' Levels or equivalent

Tools

Content management system

Digital signage CMS

Job description

Job Overview

We are looking for a customer service and administrative support staff to support daily operations, assist students, parents and members of the public, and ensure smooth classroom, test centre and administrative activities.

Key Responsibilities

• Provide information and assistance to students, parents, vendors and members of the public, including handling walk-in enquiries and emails.
• Provide administrative support for short courses and test centre operations, including student verification for assessments.
• Assist with the issuance of requested items/documents.
• Receive and dispatch printed notes, stationery, products, refreshments and other materials.
• Maintain daily cleanliness and neatness of the service counter and surrounding area.
• Manage and document the issuance of room keys.
• Open and lock rooms at the start and end of operating hours.
• Liaise with Facilities Management on classroom upkeep and maintenance.
• Support the coordination and delivery of refreshments for classes.
• Upload and update content on digital display panels via the content management system.
• Handle logistical matters, including stocking, shelving, movement of classroom
• Perform other ad-hoc duties as assigned.

Requirements

• Minimum GCE 'N' Levels or equivalent qualification
• Minimum 3 years of experience in customer service and administrative support.
• Prior experience in a school environment is an advantage.
• Able to handle walk-in enquiries from English-speaking students, parents and vendors; basic Mandarin is an advantage.
• Prior experience in uploading and scheduling content on digital display panels via a content management platform.
• Proficient in Microsoft Office applications, including Word, Excel and Email, as well as call handling and basic record-keeping.
• Strong communication and interpersonal skills.
• Good customer service skills.
• High level of initiative with the ability to work independently.
• Experience in logistical operations, including stocking, shelving, moving classroom furniture and operating operable walls.

Working hours / Information:

Monday to Friday: 8am to 4pm / 12pm to 8pm (Rotating Shift)

Saturday: 8am to 1pm

Nearest MRT: Woodland North Station

Work Location: In person