Receptionist cum Admin Executive

Private Advertiser; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Career progression

Professional training

Competitive salary

Job summary

Private Advertiser is seeking a Receptionist cum Admin Executive in Singapore to join as a full-time team member in our dental practice. Based in the Central Region, you will be the first point of contact for patients and will support both front-of-house and back-office operations.

You will handle appointments, registrations, billing, records, and communication with patients and staff, ensuring a welcoming, efficient environment while maintaining data privacy and quality.

Qualifications

• Experience in a reception or admin role, preferably in healthcare/dental
• Excellent written and verbal communication with patients and colleagues
• Strong organisational abilities and attention to detail with multitasking
• Proficient in computer systems and office software including scheduling systems
• Calm, patient demeanour with tactful handling of difficult situations
• Commitment to patient experience and service quality
• Knowledge of medical terminology and patient confidentiality requirements
• Ability to work flexibly as part of a team or independently
• Relevant certification in medical administration would be advantageous
• Mandarin speaking required to communicate with Mandarin-speaking clients

Responsibilities

• Greet patients and manage the reception desk professionally
• Schedule and confirm patient appointments to optimise clinic flow
• Process registrations and maintain accurate patient records per data protection rules
• Answer telephone inquiries and provide information on services and treatments
• Manage patient billing, payments, and explain treatment costs clearly
• Coordinate with dental practitioners and staff to ensure seamless patient care
• Maintain reception area and clinic facilities to a high standard
• Handle administrative tasks including correspondence, filing and document management
• Update and manage digital records and appointment systems
• Assist with inventory management and ordering of office supplies

Skills

Reception experience

Healthcare environment

Communication skills

Organisational skills

Data privacy awareness

MS Office

Mandarin communication

Education

Medical administration certification

Tools

Appointment scheduling software

CRM systems

Job description

About the role

We are seeking a Receptionist cum Admin Executive to join us in a full-time capacity. Based in the Central Region, this role is pivotal to the smooth operation of our dental practice. You will be the first point of contact for our patients and will play a crucial role in creating a welcoming, efficient environment. This position combines front-of-house reception duties with back-office administrative support, making it essential to the overall success of our practice and patient experience.

Key responsibilities

• Greeting patients warmly upon arrival and managing the reception desk in a professional and organised manner
• Scheduling and confirming patient appointments, ensuring optimal clinic flow and minimal waiting times
• Processing patient registrations and maintaining accurate patient records in compliance with data protection regulations
• Handling telephone enquiries promptly and professionally, providing information about services and treatments
• Managing patient billing, processing payments and explaining treatment costs clearly
• Coordinating with dental practitioners and support staff to ensure seamless patient care
• Maintaining the reception area and clinic facilities to a high standard of cleanliness and organisation
• Processing administrative tasks including correspondence, filing, and document management
• Updating and managing digital records and appointment systems
• Assisting with inventory management and ordering of office supplies as needed

What we're looking for

• Proven experience working in a reception or administrative role, ideally within a healthcare or dental environment
• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and colleagues
• Strong organisational abilities and attention to detail in managing multiple tasks simultaneously
• Proficiency in computer systems and office software, including appointment scheduling systems
• A calm, patient demeanour with the ability to handle difficult situations tactfully
• Customer service excellence and a genuine commitment to creating a positive patient experience
• Knowledge of medical terminology and understanding of patient confidentiality requirements
• Ability to work flexibly as part of a team and independently when required
• Relevant certification or qualifications in medical administration or reception would be advantageous
• Mandarin speaking required to effectively communicate with Mandarin-speaking clients.

What we offer

We are committed to supporting the professional development and wellbeing of our team. We offer a competitive salary package commensurate with experience, opportunities for career progression within our practice, and ongoing training in dental administration and customer service. We foster a supportive, collaborative work environment where your contributions are valued and recognised.

About us

We are a dedicated dental practice committed to delivering high-quality, patient-centred dental care. We believe in creating a warm, welcoming environment where patients feel comfortable and cared for. Our team shares a passion for excellence in dentistry and patient satisfaction. We pride ourselves on maintaining the highest standards of clinical practice, professionalism, and service. Our practice values integrity, compassion, and continuous improvement, and we are looking for team members who share these values and are passionate about contributing to exceptional patient experiences.