Patient Service Associate

Denticare; Singapore; On-site; SGD 28,000 - 38,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS

Performance Bonus and monthly Incent**

Job summary

Denticare is seeking a friendly front desk receptionist to handle patient enquiries, registrations, and payments at our Singapore clinic. You will dispense medications after treatment, book follow-up appointments, and enter charges in our clinic software. You will issue receipts and manage patient records while keeping the clinic tidy and orderly.

Good English communication is essential; bilingual abilities are a plus. On-the-job training is provided for those with no prior experience.

Qualifications

• Experience in dental or healthcare front desk/reception is an advantage.

Responsibilities

• Attend to patients' enquiries via call-in or walk-in.
• Register patients for appointments or walk-in treatment.
• Discharge patients by dispensing medication, collect payments and schedule next appointments.
• Process payments in cash, NETS, credit card, etc.
• Enter treatment charges and sales in clinic management software.
• Issue medical receipts and medical certificates.
• File treatment cards accurately.
• Maintain cleanliness of the clinic.
• Support basic clinical tasks during peak hours.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Tools

Clinic management software

Job description

To attend to all patients' enquiries, either through call-in or walk-in, promptly and courteously.

To register patients either for appointment or walk-in treatment.

Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.

To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)

To key in every treatment charges and sales of dental products in clinic management software.

To issue medical receipts and medical certificates.

To file patients' treatment cards correctly.

To maintain the cleanliness and neatness of the clinic at all times.

Support basic clinical tasks during peak hours or when assigned.

Requirements

All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.

Team player with good communication and interpersonal skills.

Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.

On-the-job training will be provided to candidates with no prior experience.

You may refer to our clinic locations from our website : www.roycedental.com.sg

• Annual Leave, Birthday Leave , Family Care Leave
• AWS , Performance Bonus and monthly Incentives
• Benefits for medical, dental care, personal development, education support and more