Front Desk Executive / Receptionist

DENTALIS PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

Dentalis is a boutique dental clinic in Singapore's CBD, delivering a calm and polished patient experience. The front desk handles registration, payments and scheduling, while coordinating with dentists and the team to maintain clinic quality.

The role requires friendly, proactive care, Mandarin-English bilingual skills, and the ability to manage multiple tasks in a small team within a 5.5-day workweek.

Qualifications

• Must be Singapore Citizen or PR
• Good spoken and written English; Mandarin Chinese proficiency required to assist Mandarin-speaking patients
• Able to stay composed during busy periods
• Basic computer and administrative skills

Responsibilities

• Welcome patients, manage registration and payment
• Respond to calls, WhatsApp messages, emails and walk-in enquiries
• Schedule, confirm and manage appointments
• Communicate treatment estimates, payment information and appointment instructions clearly
• Process billing, payments, CHAS, MediSave and insurance claims
• Dispense prescribed medication accurately according to clinic procedures
• Follow up with patients after treatment and assist recalls, reminders and review requests
• Work closely with dentists, dental assistants and the team to keep the clinic running smoothly, including non-clinical duties
• Help prepare treatment rooms, patient areas and materials

Skills

Customer service

Communication

English language

Mandarin Chinese

Organisational skills

Teamwork

Education

N/O Levels or ITE certification

Job description

Overall

• Salary: $2,200 - $3,000
• Location: 52 Craig Rd (near Tanjong Pagar / Maxwell / Outram MRT)
• Hours: Mon-Fri 9am-6pm, Sat 9am-1pm (5.5-day week)

You will manage the patient journey, support daily clinic operations and help maintain the calm, polished environment Dentalis is known for. Some days, that means reassuring a nervous patient or reorganising a busy appointment schedule. At other times, it may mean helping a dental assistant prepare a room, checking that the pantry and toilets are presentable, coordinating a laboratory case or helping the marketing team prepare for a photoshoot or clinic event.

Key responsibilities

• Welcome patients, manage registration and payment
• Respond to calls, WhatsApp messages, emails and walk-in enquiries
• Schedule, confirm and manage appointments
• Communicate treatment estimates, payment information and appointment instructions clearly
• Process billing, payments, CHAS, MediSave and insurance claims
• Dispense prescribed medication accurately according to clinic procedures
• Follow up with patients after treatment and assist with recalls, reminders and review requests
• Work closely with dentists, dental assistants and the team to keep the clinic running smoothly, including non-clinical duties, room turnover and patient support when required
• Help prepare treatment rooms, patient areas and materials

About you

• Warm, polished and attentive
• Notice what needs to be done and take initiative
• Stay composed when the clinic becomes busy
• Good spoken and written English. Chinese language proficiency required as the role involves assisting patients who communicate primarily in Mandarin.
• Organised, accurate and comfortable handling several tasks at once
• Work well in a small team and do not believe any reasonable task is "not my job"
• Singapore Citizen or Permanent Resident
• Minimum N/O Levels or ITE certification
• Basic computer and administrative skills

About us

Dentalis is a boutique dental clinic located in a 3,000 sq ft, three-storey heritage shophouse in Singapore's CBD. The first floor doubles as a rotating art gallery. The waiting area is filled with Assouline travel books, considered music and thoughtful details designed to help patients feel at ease.