Receptionist

DENTALIS PTE. LTD; Singapore; On-site; SGD 25,000 - 36,000; Full time

Benefits offered by this job

No night shifts

Training in reception & clinic ops

Job summary

Dentalis PTE. LTD in Singapore is seeking a proactive dental receptionist to manage the patient journey and support daily clinic operations. You will reassure nervous patients, coordinate appointments, and help prepare rooms and materials during busy periods.

As part of a small team, you will handle billing, CHAS/Medisave claims and communicate treatment information clearly in English, with Chinese language support for patients. No night shifts and professional training are provided.

Qualifications

• Warm, polished and attentive demeanor.
• Excellent spoken and written English; Chinese language proficiency required.
• Organised, accurate and able to handle multiple tasks.
• Singapore Citizen or Permanent Resident.
• Basic computer and administrative skills.

Responsibilities

• Welcome patients, manage registration and payment.
• Respond promptly to calls, messages, emails and walk-ins.
• Schedule, confirm and manage appointments.
• Communicate treatment estimates, payment information and instructions clearly.
• Process billing, payments, CHAS, MediSave and insurance claims.
• Dispense prescribed medication accurately according to clinic procedures.
• Follow up with patients after treatment and assist recalls, reminders and reviews.
• Work closely with dentists, dental assistants and the team to keep the clinic running smoothly.
• Assist dental assistants with non-clinical duties and room turnover.
• Prepare treatment rooms, patient areas and materials during busy periods.

Skills

Communication

Bilingual EN/ZH

Multitasking

Teamwork

Education

N/O Levels or ITE

Tools

Basic computer skills

Job description

About the role

You will manage the patient journey, support daily clinic operations and help maintain the calm, polished environment Dentalis is known for. Some days, that means reassuring a nervous patient or reorganising a busy appointment schedule. At other times, it may mean helping a dental assistant prepare a room, checking that the pantry and toilets are presentable, coordinating a laboratory case or helping the marketing team prepare for a photoshoot or clinic event.

Key responsibilities

• Welcome patients, manage registration and payment

• Respond promptly to calls, WhatsApp messages, emails and walk-in enquiries

• Schedule, confirm and manage appointments

• Communicate treatment estimates, payment information and appointment instructions clearly

• Process billing, payments, CHAS, MediSave and insurance claims

• Dispense prescribed medication accurately according to clinic procedures

• Follow up with patients after treatment and assist with recalls, reminders and review requests

• Work closely with dentists, dental assistants and the team to keep the clinic running smoothly

• Assist dental assistants with non-clinical duties, room turnover and patient support when required

• Help prepare treatment rooms, patient areas and materials during busy periods

About you

• Warm, polished and attentive

• Notice what needs to be done and take initiative

• Stay composed when the clinic becomes busy

• Good spoken and written English. Chinese language proficiency required as the role involves assisting patients who communicate primarily in Chinese.

• Organised, accurate and comfortable handling several tasks at once

• Work well in a small team and do not believe any reasonable task is "not my job"

• Singapore Citizen or Permanent Resident

• Minimum N/O Levels or ITE certification

• Basic computer and administrative skills

About us

Dentalis is an independent boutique dental clinic located in a 3,000 sq ft, three-storey heritage shophouse in Singapore's CBD. The first floor doubles as a rotating art gallery. The waiting area is filled with Assouline travel books, considered music and thoughtful details designed to help patients feel at ease.

Benefits

• No night shifts, overtime

• Training in dental reception, claims and clinic operations