Receptionist

Puma Energy; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Puma Energy in Singapore is seeking a Receptionist to create a positive first impression and provide excellent guest service. Responsibilities include managing calls, overseeing mail activities, and maintaining the reception area. The ideal candidate will have at least 3 years of experience and a diploma or higher.

Key traits needed are motivation, organization, and the ability to work effectively in diverse environments. This role also requires good communication and multitasking skills.

Qualifications

• Minimum 3 years of relevant experience.
• Ability to work in a diverse environment.
• Motivated, enthusiastic, organized, and able to multitask.

Responsibilities

• Attend to phone calls and transfer them to the appropriate department.
• Manage all mail and courier activities, including distribution and documentation.
• Respond to requests for maintenance issues and liaise with the building maintenance team.

Skills

Communication

Organizational skills

Customer service

Multitasking

Telephone etiquette

Education

Diploma and above

Job description

Main Purpose

The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors. To provide a concierge image of: Being helpful and approachable to our guests and internal staff To focus and to provide the very best in “guest service” Reception Areas must always be in a “clean and neat” environment

Key Responsibilities

• Attend to phone calls and transferring them to the appropriate person or department.
• Taking messages and forwarding them to the appropriate person, if needed.
• Demonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional service.
• Manage all mail and courier activities, including letterbox collection, distribution and documentation.
• Regular updates of the telephone directory.
• Knowledgeable in operating procedures for coffee machines, kitchen appliances and meeting room equipment.
• Manage all booking arrangement for meetings and video conferences dial in setup.
• Respond to requests for changing of lighting tubes, air‑conditioning, toilet malfunctioning, etc and liaise with building maintenance team to service the requests.
• Attend to guests and serving of beverages and meals.
• Ordering and collection of food for Breakfast/Lunch meetings and Board meetings.
• Setting up tables and chairs for meal service.
• May be asked to work on some weekend for events and meetings.
• Assist with catering orders for events and meetings.
• Manage and maintain accurate inventory records for dining and pantry items, including cutlery, glassware, serving wares, other pantry supplies and stationery for meeting rooms.
• Observe and respond proactively to visitor flow, meeting room usage, and office activities.

Knowledge, Skills and Abilities

• Minimum 3 years of relevant experience.
• Ability to communicate effectively with team members to ensure smooth daily operations.
• Ability to work in a diverse environment.
• Understand the necessity for confidentiality.
• Motivated, Enthusiastic, Organised and Able to Multitask.
• Relevant experience with good telephone etiquette.
• Demonstrate punctuality, reliability, and good teamwork.
• Diploma and above.