Workplace Executive (Receptionist)

CBRE Group, Inc.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

CBRE Group, Inc. is seeking a Receptionist to deliver exceptional front-of-house support within a corporate environment in Singapore. You will greet guests, answer calls, and coordinate meeting rooms while ensuring a seamless visitor experience.

Ideal candidates bring at least 1 year of Front of House experience in corporate or hotel settings, strong communication, and a team-focused approach to deliver best-in-class service to clients and colleagues in a dynamic Workplace Experience context.

Qualifications

• At least 1 year of Front of House experience in corporate or hotel settings.
• Proven ability to work in a fast-paced, customer-focused environment.
• Team-oriented with a goal of delivering best-in-class service.
• Strong verbal and written communication with professional telephone manners.

Responsibilities

• Greet visitors and provide high-level hospitality and service.
• Answer phones and manage calls with professionalism.
• Set up and maintain meeting rooms for internal and external events.
• Coordinate visitor registration, security and access.
• Support events, PR activities and general front office tasks.
• Assist visitors in a professional manner and resolve basic inquiries.
• Maintain knowledge of building facilities and services for guests.

Skills

Front of House

Telephone skills

Communication skills

Team player

Job description

About the Role:

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
• Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).
• Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer centric manner, in accordance with Good Industry Practice.
• Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, surrounding amenities as appropriate in relation to the scope of their role.
• Assess that the visitor space is functional, with proper office equipment, phone, furniture, and where not, escal appropriately.
• Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.
• Professional Telephone Answering
• Offer high quality front office client services including concierge
• Creating rapport with guests, clients & customers. Anticipating their needs and providing outstanding services
• Assisting visitors in a professional manner
• Managing Visitor volumes / Visitor Security / Registration / Appointment Management/ Call Management / Tracking Mechanism
• Board Visits / VVIP movements
• Logistical support in relation to Event Management & Public Relations activities.
• Meet and greet clients and visitors at the reception.
• Interact with clients and visitors to resolve their queries on workplace issue
• Alternate rotation to assist in Mailroom duties when required.

What You’ll Need:

• Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment
• Experience of working within a demanding fast paced environment involving high levels of customer care
• Experience of working within a team and desiring to provide a "best class" service
• Professional telephone manners together with excellent verbal and written communication skills

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