Customer Service Officer

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Receptionist / Customer Service Officer to manage walk-in inquiries, handle student registrations, and provide administrative support. The ideal candidate will possess a diploma and relevant customer service experience. Responsibilities include supporting teachers and maintaining student records. This position offers a structured work schedule with competitive salary ranging from $2200 to $2800. Applications are welcomed from those proficient in Microsoft applications.

Qualifications

• Minimum Diploma.
• Relevant customer service experience preferred.
• Proficient with Microsoft Word, Excel, and Google Drive.

Responsibilities

• Attend to walk-in potential customers and existing parents, phone calls, WhatsApp messages, and emails.
• Handle registration of new students and requests pertaining to course changes.
• Support teachers in preparing materials and attendance.

Skills

Customer service experience

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Computer literacy

Education

Diploma

Tools

Google Drive

Job description

Receptionist / Customer Service Officer (Enrichment Center)

Working Days: 5 Days work week

Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)

Salary Range: $ 2200 - $2800

Location: Ang Mo Kio & Bishan & Bukit Timah

Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager

Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job Requirements

• Minimum Diploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy