Real-Time Operations Analyst – Philippines (Hybrid)

TDCX; Singapore; Presencial; SGD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Comprehensive medical insurance

Flexible working arrangements

Coaching and mentoring from experts

Descripción de la vacante

A leading global BPO company in Singapore is looking for a qualified candidate to provide support in monitoring contact volume traffic and identifying performance exceptions. This role requires a Diploma or Bachelor's Degree and at least 2 years of experience in a related field, along with strong skills in statistical analysis and communication. The ideal candidate should be proactive and able to work independently while being a good team player. This position comes with attractive remuneration and comprehensive benefits.

Formación

• Minimum of 2 years working experience in a related field is required.
• Initiative, drive, and the ability to work independently.
• Good team player with strong analytical skills.

Responsabilidades

• Monitor contact volume traffic to identify performance exceptions.
• Collaborate to execute system modifications and issue notifications.
• Support Operations in managing business performance to meet SLA targets.
• Ensure accurate and timely agent schedules.

Conocimientos

Statistical analysis

Work Force Management Software

Excellent verbal communication in English

Excellent written communication in English

Team player

Initiative and drive

Educación

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Descripción del empleo

A leading global BPO company in Singapore is looking for a qualified candidate to provide support in monitoring contact volume traffic and identifying performance exceptions. This role requires a Diploma or Bachelor's Degree and at least 2 years of experience in a related field, along with strong skills in statistical analysis and communication. The ideal candidate should be proactive and able to work independently while being a good team player. This position comes with attractive remuneration and comprehensive benefits.