Real Time Analyst Philippines Operations Support 13-January-2026

TDCX Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance

Flexible working arrangements

Coaching and mentoring from experts

Job summary

A leading global BPO company in Singapore is looking for a qualified candidate to provide support in monitoring contact volume traffic and identifying performance exceptions. This role requires a Diploma or Bachelor's Degree and at least 2 years of experience in a related field, along with strong skills in statistical analysis and communication. The ideal candidate should be proactive and able to work independently while being a good team player. This position comes with attractive remuneration and comprehensive benefits.

Qualifications

• Minimum of 2 years working experience in a related field is required.
• Initiative, drive, and the ability to work independently.
• Good team player with strong analytical skills.

Responsibilities

• Monitor contact volume traffic to identify performance exceptions.
• Collaborate to execute system modifications and issue notifications.
• Support Operations in managing business performance to meet SLA targets.
• Ensure accurate and timely agent schedules.

Skills

Statistical analysis

Work Force Management Software

Excellent verbal communication in English

Excellent written communication in English

Team player

Initiative and drive

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside nơi innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify performance exceptions requiring both short term and longer term attention.
• In collaboration with the Technology, Operations, and Management team to execute system modifications sitting (e.g., break management, schedule updates and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc.)
• Assist Operations to help provide greater focus on real-timeivier agent productivity, performance exceptions and schedule adherence guarded by Таَّ.
• Ensure in collaboration with WFM/Schedulers, accurate and timely agent schedules.
• Support Operations to help better manage intraday business performance to meet or exceed SLA and KPI targets
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Knowledge in any Work Force Management Software is an advantage;
• Ability to perform statistical analysis and produce analytical and informative reports
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

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BPO, Quality Manager, Statistics, Advertising, Operations, Quality, Data, Marketing