Client Lifecycle Management - New Client Adoption Officer

DEUTSCHE BANK AKTIENGESELLSCHAFT; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global bank in Singapore is seeking a CLM NCA Officer within the APAC Private Bank Client Lifecycle Management team. The candidate will oversee the onboarding process for High Net Worth clients, ensuring compliance with AML and KYC standards. Responsibilities include validating account opening documents, conducting due diligence, and acting as a liaison between teams. Candidates should have a university degree, 3-5 years of relevant experience, and strong communication skills. The bank offers a flexible benefits plan and a culture of continuous learning.

Benefits

Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender Neutral Parental Leave

Hybrid working arrangements

21 days of annual paid leave

Qualifications

• 3-5 years of experience in KYC, client onboarding, or account opening.
• CAMS certification or equivalent AML/KYC education.
• In-depth knowledge of KYC, AML, SOW, FATCA, and CRS requirements.

Responsibilities

• Oversee the end-to-end onboarding process for HNW clients.
• Conduct KYC due diligence, including identity and address verification.
• Ensure compliance with AML, CFT, FATCA, and local regulatory requirements.

Skills

KYC expertise

AML knowledge

Strong communication skills

Attention to detail

Client management

Process management

Education

University degree in Banking, Accountancy, or Business Administration

Tools

Microsoft applications

Job description

Details of the Division and Team:

The Deutsche Bank APAC Private Bank Client Lifecycle Management (CLM) team is dedicated to delivering a seamless onboarding experience and conducting periodic reviews for High Net Worth (HNW) clients. As a CLM NCA Officer, you serve as the second-level reviewer in the onboarding and approval process, ensuring that all account opening and KYC activities—including documentation completeness, accuracy and consistency, as well as Source of Wealth (SOW) summary and corroboration—fully comply with Anti-Money Laundering (AML) and Counter Terrorism Financing (CFT) regulations, as well as internal policies. Your role is pivotal in upholding private banking service standards by approving, rejecting, or escalating files, and by providing guidance to team members for continuous process improvement. You act as the escalation point for complex cases and collaborate closely with Compliance as needed. Success in this role requires deep expertise in AML/CFT, KYC, and SOW procedures, as well as familiarity with private banking documentation across various account types. Strong communication skills, a solution-oriented mindset, and the ability to partner effectively with business stakeholders are essential for achieving optimal outcomes.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Hybrid working arrangements
• 21 days of annual paid leave, plus public holiday
• A culture of continuous learning to aid progression

Your key responsibilities:

Client Onboarding & Account Opening

• Oversee the end-to-end onboarding and account opening process for HNW clients.
• Review and validate all account opening documentation for completeness, accuracy, and compliance with regulatory and internal policies.
• Collaborate with client-facing teams to ensure efficient onboarding and timely account activation.
• Ensure comprehensive client risk assessments and elevate issues as necessary prior to account opening.

KYC / AML Due Diligence

• Conduct thorough KYC due diligence, including identity and address verification, and client profiling.
• Assess and document SOW and Source of Funds (SOF) in accordance with regulatory and bank policy requirements.
• Perform and review sanctions, PEP, and adverse media screenings.
• Apply enhanced due diligence for higher-risk clients as required.

Risk & Compliance

• Prepare clear and concise KYC summaries and risk rationales for approval processes.
• Identify, assess, and elevate onboarding risks or red flags to Compliance as appropriate.
• Ensure strict adherence to AML, CFT, FATCA, CRS, and local regulatory requirements.

Stakeholder Partnership

• Serve as the liaison between client-facing, Compliance, and Operations teams.
• Act as a subject matter expert, providing guidance to Private Bankers on onboarding requirements and documentation standards.
• Support internal reviews, investigations, audits, and regulatory examinations.

Process & Quality Control

• Maintain accurate and comprehensive onboarding records with clear audit trails.
• Train Front Office and team members on client documentation and KYC-related topics.
• Ensure compliance with service level agreements and turnaround times.
• Contribute to continuous process improvements and control enhancements.
• Participate in projects and ad hoc tasks as required.

Your skills and experience:

• University degree in Banking, Accountancy, or Business Administration.
• 3-5 years of experience in KYC, client onboarding, or account opening, within Private Banking or Wealth Management.
• AML/KYC certifications such as CAMS.
• In-depth knowledge of KYC, AML, SOW, FATCA, and CRS requirements.
• Strong computing skills, including proficiency with Microsoft applications and openness to technology advancements.
• Exceptional attention to detail and documentation quality.
• Experience with internal databases for record-keeping and metrics generation.
• Proven ability to manage multiple onboarding cases and priorities independently while meeting strict productivity targets.
• Excellent interpersonal, presentation, and stakeholder management skills.
• Ability to balance client-centricity with business needs and controls.
• Quality-focused, problem-solving mindset, responsible, and adaptable to fast-paced environments.
• Strong process and project management experience, with the ability to recognize and elevate issues for rapid resolution

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.