Quality & Trust Operations Strategist

Grab; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Grab is seeking an operations analytics professional to identify opportunities to improve store listings, menus, content accuracy, and merchant availability on the platform. You will analyze order and fulfillment performance to drive reductions in cancellations and delays, and develop interventions to improve merchant execution and accountability.

Ideal candidates hold a Bachelor’s degree and at least three years in operations, analytics, strategy, or project management, with the ability to

Qualifications

• Bachelor's degree in a relevant discipline.
• Minimum 3 years of experience in operations, analytics, strategy, or project management.
• Ability to break down complex operational problems and design practical solutions balancing multiple stakeholders.
• Nice to have experience in food delivery or marketplace quality and trust operations.

Responsibilities

• Identify opportunities to improve store listings, menus, content accuracy, and merchant availability
• Analyze order and fulfillment performance to find drivers of cancellations, delays, and quality issues
• Develop interventions that improve merchant execution, reliability, and accountability on the platform
• Use performance metrics and operational insights to prioritize quality improvement initiatives

Skills

Problem solving

Stakeholder management

Education

Bachelor's degree in a relevant discipline

Job description

Grab is seeking an operations analytics professional to identify opportunities to improve store listings, menus, content accuracy, and merchant availability on the platform. You will analyze order and fulfillment performance to drive reductions in cancellations and delays, and develop interventions to improve merchant execution and accountability.

Ideal candidates hold a Bachelor’s degree and at least three years in operations, analytics, strategy, or project management, with the ability to