Regional Ops Excellence Lead - Q-Commerce Fulfillment

foodpanda; Singapore; Sur place; SGD 90 000 - 140 000; Plein temps

Résumé du poste

foodpanda is seeking a data-driven operations professional to own end-to-end performance for Q-Commerce Shops across 15 markets. You will analyze core datasets, identify fulfillment friction points, and drive cross-functional initiatives to scale operational excellence regionally.

The role requires 3–5 years in retail operations or management consulting, with hands-on SQL, Looker, and GenAI experience to accelerate insights and automation. Singapore-based, with multi-market exposure.

Qualifications

• 3–5 years in management consulting, retail operations, Q-Commerce, marketplace ops or analytics.
• Hands-on proficiency with SQL, Looker, Data Studio and advanced Excel/Sheets (XLOOKUP, Pivot Tables).
• GenAI experience (Gemini, Claude) for data analysis and automation is a plus.
• Background in retail, store fulfilment, inventory accuracy and supply chain logistics.
• Strong project governance and ability to influence multi-market teams without direct authority.

Responsabilités

• Operational metric ownership across 15 markets, monitoring nSFR, IND%, replacement rates, delays and failed orders.
• Query and analyze datasets using SQL, Looker, Data Studio for actionable insights.
• Leverage GenAI tools to speed root-cause analysis and automate reporting.
• Develop scalable SOPs, vendor playbooks, and fulfilment strategies to improve accuracy.
• Lead regional ops excellence projects with Commercial, Account Mgmt, Product, and Logistics teams.
• Collaborate with regional account managers and vendors to set baselines and track compliance.

Connaissances

Analytical mindset

Stakeholder management

Cross-market collaboration

Bias for action

Formation

Bachelor’s degree in Engineering, Business, Data Analytics, Operations Management

Outils

SQL

Looker

Google Data Studio

Excel / Google Sheets

Description du poste

foodpanda is seeking a data-driven operations professional to own end-to-end performance for Q-Commerce Shops across 15 markets. You will analyze core datasets, identify fulfillment friction points, and drive cross-functional initiatives to scale operational excellence regionally.

The role requires 3–5 years in retail operations or management consulting, with hands-on SQL, Looker, and GenAI experience to accelerate insights and automation. Singapore-based, with multi-market exposure.