Ops Excellence Lead — Q-Commerce (15 Markets)

delivery hero apac pte. limited; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

foodpanda, part of the Delivery Hero Group, is seeking a data-driven operations professional to own end-to-end operational performance across 15 markets. You will analyze datasets, identify friction points, and drive cross-functional improvements to scale operational excellence in the Q-Commerce Shops portfolio.

You will query data with SQL, Looker, and Data Studio, leverage GenAI tools for root-cause analysis, and collaborate with Commercial, Account Management, Product, and Logistics teams to

Qualifications

• 3–5 years of experience in management consulting, retail operations, Q-Commerce, marketplace operations, or business performance analytics.
• Hands-on expertise in SQL, Looker, Google Data Studio, and advanced Excel/Google Sheets (XLOOKUP, Pivot Tables), plus GenAI models (Gemini, Claude).
• Domain knowledge in retail, supermarket operations, or management consulting with understanding of store fulfilment, inventory accuracy, and supply chain logistics.
• Exceptional project governance and stakeholder management skills, with ability to influence multi-market teams without direct authority.
• Bachelor’s degree in Engineering, Business, Data Analytics, Operations Management, or related discipline.

Responsabilités

• Operational Metric Ownership: Monitor, analyze, and optimize core Q-Commerce fulfilment metrics across 15 markets.
• Data Querying & Analytics: Independently extract, query, and analyze operational datasets using SQL, Looker, and Data Studio.
• AI & Automation Integration: Leverage GenAI tools to accelerate root-cause analysis and automate performance reporting.
• Process & SOP Optimisation: Conduct root-cause analyses on order failures and develop scalable SOPs.
• Stakeholder & Project Management: Lead regional ops excellence projects across 15 Pandora markets.
• Vendor & Partner Governance: Work with vendor teams to establish performance baselines and mitigation plans.

Connaissances

SQL

Looker

Google Data Studio

Excel/Sheets

GenAI (Gemini/Claude)

Stakeholder Management

Project Governance

Formation

Bachelor’s degree in Engineering, Business, Data Analytics, Operations Management

Outils

Gemini GenAI

Claude GenAI

Pivot Tables

SQL IDE

Description du poste

foodpanda, part of the Delivery Hero Group, is seeking a data-driven operations professional to own end-to-end operational performance across 15 markets. You will analyze datasets, identify friction points, and drive cross-functional improvements to scale operational excellence in the Q-Commerce Shops portfolio.

You will query data with SQL, Looker, and Data Studio, leverage GenAI tools for root-cause analysis, and collaborate with Commercial, Account Management, Product, and Logistics teams to