Service Engineering Executive

BYD (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

BYD (SINGAPORE) PTE. LTD. is seeking professionals to develop and govern global aftersales standards, SOPs, and SLAs for distributors and dealers. The role leads store assessments, audits, and KPI-driven improvement across the aftersales network in Singapore and beyond.

The candidate will assess service readiness for launches, evaluate ILS adequacy, coordinate with engineering, and support training curricula to ensure brand standards. Strong analytics and project management are valued.

Qualifications

• Bachelor’s degree in engineering, business, automotive tech or related field.
• 3–5 years in automotive aftersales, with dealer network management or service ops.
• Experience in SOP development, audits, and KPIs implementation.
• Strong analytical skills and root-cause analysis.
• Knowledge of workshop operations, parts logistics, and service requirements.
• Experience with DMS and other aftersales IT systems is essential.
• Project management experience is highly desirable.

Responsibilities

• Develop, document, and maintain global standards, SOPs, and SLAs for all aftersales distributors and dealers.
• Lead annual store assessment and grading to measure compliance and performance.
• Conduct audits to ensure adherence to policies and improve service benchmarks.
• Define and communicate KPIs for the aftersales network.
• Monitor, review, and report on channel performance; coach distributors/dealers to achieve excellence.
• Assess readiness of the service network for new product launches and existing models.
• Lead ILS adequacy evaluation across the network, including tooling, diagnostics, facilities, and layouts.
• Plan manpower and training needs; ensure technical documentation.
• Collaborate with Engineering & Technical Support to conduct assessments.
• Support HQ training in planning and development of curricula for non-technical and soft skills.

Education

Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field

Tools

DMS

Aftersales IT systems

Job description

Job Responsibilities:

Standards Development & Governance:

• Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
• Lead the annual store assessment and grading program to measure compliance and performance.
• Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.

Performance Management & Business Excellence:

• Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
• Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.

Technical & Operational Readiness:

• Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
• Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
• Special tooling and diagnostic equipment.
• Facility suitability and workshop layout.
• Technician skills and training needs.
• Manpower planning and technical documentation.
• Collaborate closely with the Engineering & Technical Support team to conduct these assessments.

Training Support:

• Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.

Qualifications and Experience:

• Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.
• Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.
• Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).
• Strong analytical skills with experience and root-cause investigation.
• Excellent knowledge of workshop operations, parts logistics, and technical service requirements.
• Experience with DMS and other aftersales IT systems is essential.
• Project management experience is highly desirable.