Customer Quality Manager (Semiconductor) - VTAL

RecruitPedia Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RecruitPedia Pte Ltd is seeking a Customer Quality Manager to lead a team of Customer Quality Engineers and Outgoing Quality Inspectors. You will act as the primary quality contact for key customers, manage expectations, and drive quality KPIs and continuous improvement initiatives.

The role requires 5+ years in customer quality, strong QMS knowledge, and experience in EMS or high-volume manufacturing. You will collaborate with Manufacturing and Engineering to prevent issues and support audits

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, or a related discipline.
• Minimum 5 years of relevant experience in customer quality.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing is strongly preferred.
• Strong knowledge of QMS, 8D, CAPA, root-cause analysis, and continuous improvement methodologies.

Responsibilities

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Act as the primary quality contact for key customers, managing customer quality expectations and requirements.
• Monitor customer quality performance, including defects, complaints, returns, escapes, and quality KPIs.
• Lead customer complaint investigations and drive effective root-cause analysis, corrective actions, and preventive actions.
• Coordinate 8D, CAPA, and structured problem-solving activities with cross-functional teams.
• Ensure customer-specific quality requirements are clearly understood, implemented, and maintained.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.
• Oversee outgoing quality inspection to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive continuous improvement initiatives.
• Work closely with Manufacturing and Engineering teams to prevent recurring quality issues and improve process capability.
• Participate in customer audits, quality reviews, business reviews, and NPI activities as required.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.

Skills

Team leadership

Quality management

Root-cause analysis

8D & CAPA

Education

Bachelor’s degree in Engineering/Quality/Manufacturing/Electronics

Tools

QMS

Job description

Our client is one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Customer Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the East – easily accessible.

Job Responsibilities of Customer Quality Manager:

Customer Quality Management

• Lead and develop a team of Customer Quality Engineers and Outgoing Quality Inspectors.
• Act as the primary quality contact for key customers, managing customer quality expectations and requirements.
• Monitor customer quality performance, including defects, complaints, returns, escapes, and quality KPIs.
• Lead customer complaint investigations and drive effective root-cause analysis, corrective actions, and preventive actions.
• Coordinate 8D, CAPA, and structured problem-solving activities with cross-functional teams.
• Ensure customer-specific quality requirements are clearly understood, implemented, and maintained.
• Review and approve customer quality reports, corrective action responses, inspection results, and related documentation.

Outgoing Quality & Continuous Improvement

• Oversee outgoing quality inspection to ensure products meet customer specifications and acceptance criteria before shipment.
• Establish and monitor quality KPIs, identify trends, and drive continuous improvement initiatives.
• Work closely with Manufacturing and Engineering teams to prevent recurring quality issues and improve process capability.
• Participate in customer audits, quality reviews, business reviews, and NPI activities as required.
• Promote a strong customer-focused quality culture across the organization.
• Ensure compliance with applicable quality management systems, customer requirements, and company procedures.

Requirements:

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, or a related discipline.
• Minimum 5 years of relevant experience in customer quality, quality management, manufacturing quality, or a related field.
• Experience in EMS, electronics, contract manufacturing, or high-volume manufacturing is strongly preferred.
• Strong knowledge of QMS, 8D, CAPA, root-cause analysis, and continuous improvement methodologies.