Quality Assurance Executive

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational services company in Singapore seeks a full-time Customer Service Representative to conduct outbound verification calls post-sales. Responsibilities include verifying purchases, ensuring customers understand terms, and addressing queries. The ideal candidate has strong communication skills, a diploma, and experience in customer service or telemarketing. This role involves accurate documentation and compliance with company policies. An opportunity to impact customer satisfaction and improve the sales process is available.

Qualifications

• Proven experience in customer service, telemarketing, or a related field.
• Strong attention to detail and ability to accurately record information.
• Ability to handle sensitive information confidentially.

Responsibilities

• Conduct outbound calls to customers following sales transactions.
• Verify customer understanding and agreement to purchase terms.
• Document customer interactions and verification outcomes.
• Report discrepancies in sales transactions to the Sales Verification Manager.

Skills

Excellent communication skills

Attention to detail

Customer service experience

Interpersonal skills

Education

Minimum Diploma or equivalent

High school diploma

Tools

CRM software

MS Office

Job description

Location: Singapore, Kallang Way

Interview Location: Singapore, Kallang Way

Job Type: Full-Time, Permanent

Job Description:

• Conduct outbound calls to customers following sales transactions.

• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.

• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.

• Accurately document customer interactions and verification outcomes.

• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.

• Provide clear and concise information to customers regarding their purchase and any prerequisites required.

• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.

• Support enquiries from internal and external stakeholders.

• Ensure compliance with company policies and procedures during the verification process.

• Participate in quality assurance initiatives to improve the verification process and customer experience.
  Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.

• Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Requirements:

• Minimum Diploma in any field or its equivalent.

• Proven experience in customer service, telemarketing, or a related field.

• Excellent communication and interpersonal skills.

• Strong attention to detail and ability to accurately record information.

• Proficiency in CRM software and MS Office.

• Ability to handle sensitive information confidentially.

• High school diploma; further education or certification is a plus.