Key Responsibilities
Quality System, ISO & Audit
- Act as Management Representative (MR) for ISO 9001 certification.
- Plan, conduct, and coordinate internal quality audits and follow up corrective and preventive actions.
- Ensure compliance with ISO standards, customer requirements, and regulatory obligations.
- Maintain, review, and control all quality system documentation, procedures, and records.
Quality Reporting & Data Analysis (Core Focus)
- Prepare and submit weekly and monthly quality reports to management.
- Track and analyze NCR status, customer return closure cycle time, DPPM, FA/NPI First Pass Yield, and audit findings.
- Monitor operational and quality performance data to identify trends, risks, and improvement opportunities.
- Support management reviews with accurate data and analysis.
FA / NPI & Quality Planning
- Coordinate with Sales, Engineering, and Production on FA and NPI quality requirements.
- Create and maintain Quality Control Plans, Inspection Plans, and CMM inspection programs for new products.
- Monitor FA/NPI cycle time and drive continual improvement activities.
- Participate in quality improvement projects.
Customer & Supplier Quality Management
- Act as the primary liaison with customers and suppliers on quality-related matters.
- Manage customer feedback, Engineering Change Notices (ECN), and Non‑Conformance Reports (NCR).
- Ensure timely corrective actions, closure, and regular status updates.
- Escalate scrap and major quality issues to the Quality Manager immediately.
Calibration & Measurement Control
- Manage calibration of measuring instruments, equipment, and tools to ensure accuracy and traceability.
- Maintain calibration schedules and records and ensure timely calibration.
- Coordinate with external calibration service providers when required.
Continuous Improvement & Operational Support
- Identify quality risks and process gaps and implement corrective and preventive actions.
- Support continual improvement initiatives and business continuity planning.
- Research and review technical and quality-related data for internal and customer needs.
- Track work schedules to meet reporting, audit, and submission deadlines.
Qualifications & Requirements
- Higher Nitec or higher in Precision Engineering, Quality Management, or related field.
- ISO 9001 Internal Auditor certification is preferred.
- Experience acting as Management Representative (MR) is a strong advantage.
- Proven experience in quality reporting, documentation control, and audit management.
- Familiar with FA, NPI, CMM inspection, and manufacturing quality systems.
- Strong analytical, reporting, and communication skills.
- Experience in precision engineering or manufacturing environment preferred.