Quality Analyst Grad: Monetization Integrity Ops

TikTok; Singapore; Presencial; SGD 42.000 - 54.000; Jornada completa

Descripción de la vacante

TikTok is seeking a Quality Analyst Graduate for Monetization Integrity Ops. The role focuses on auditing moderation, performing root-cause analyses, and interpreting complex policies to ensure high-quality enforcement across global teams.

You'll collaborate with BPO partners, PPS, PS, and OGS teams, use QA dashboards, and support training on policy changes. Candidates should commit to onboarding by year-end and engage in continuous process improvement.

Formación

• Bachelor’s degree in Business, Operations or related field.
• Strong RCA and data-analysis capabilities to identify trends.
• Ability to interpret policies and provide expert judgments.
• Excellent cross-functional stakeholder management and training skills.
• Experience using QA/calibration tools and AI-enabled workflows.
• Experience delivering policy briefings or knowledge transfers.

Responsabilidades

• Conduct regular analytical audits of moderation to meet accuracy targets.
• Perform RCA to identify recurring quality issues and guide improvements.
• Interpret safety policies and validate golden sets to guide enforcement.
• Lead calibration sessions and collaborate with global teams on policy.
• Escalate and manage edge cases; drive policy updates and cascading.
• Leverage AI to reduce manual tasks and prepare weekly/monthly reports.
• Lead or support training for policy changes and SOP updates.

Conocimientos

RCA

Data analysis

Policy interpretation

Cross-functional communication

AI utilization

Training facilitation

Educación

Bachelor's degree in Business/Operations/related field

Herramientas

QA dashboards

Calibration platforms

Descripción del empleo

TikTok is seeking a Quality Analyst Graduate for Monetization Integrity Ops. The role focuses on auditing moderation, performing root-cause analyses, and interpreting complex policies to ensure high-quality enforcement across global teams.

You'll collaborate with BPO partners, PPS, PS, and OGS teams, use QA dashboards, and support training on policy changes. Candidates should commit to onboarding by year-end and engage in continuous process improvement.