Lead QA - Monetization Integrity (Mandarin)

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a QA Team Lead for Monetization Integrity to guide a team across Mandarin-speaking markets from Singapore. You will define QA strategy, coach analysts, and ensure consistent, high-quality moderation outcomes for advertisers and users.

In this role you will partner with Product, Policy and Operations to drive calibration, analytics, and continuous improvement while aligning regional and global QA standards. Fluency in Mandarin is essential.

Qualifications

• Bachelor's degree in Business, Risk, Engineering or related field.
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role.
• Proven track record leading and developing QA teams in high-volume operations or content/moderation environments.
• Strong expertise in risk governance, detection methodologies, audit sampling, calibration, and QA frameworks.
• Experience using data and dashboards to drive quality decisions and influence stakeholders.
• Excellent Mandarin writing and speaking skills; ability to coach team members and influence without authority.

Responsibilities

• Lead QA Team Leadership & People Management: coach and develop a team of QA analysts across regions.
• Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements.
• Own end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
• Develop QA dashboards, scorecards, and reporting cadences for leadership visibility.
• Analyze defect trends and root causes to identify systemic quality gaps and drive improvements.
• Collaborate with Product, Policy, Operations, Training, and WFM teams to drive QA improvements and align stakeholders.

Skills

QA leadership

People management

Mandarin fluency

Quality assurance

Data analytics

Education

Bachelor's degree

Job description

TikTok is seeking a QA Team Lead for Monetization Integrity to guide a team across Mandarin-speaking markets from Singapore. You will define QA strategy, coach analysts, and ensure consistent, high-quality moderation outcomes for advertisers and users.

In this role you will partner with Product, Policy and Operations to drive calibration, analytics, and continuous improvement while aligning regional and global QA standards. Fluency in Mandarin is essential.