Video Safety QA & Training Analyst (Graduate)

TikTok; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

TikTok is seeking a Quality & Training Analyst Graduate to join Video Safety Operations for a 2027 start. The role focuses on quality audits, data analysis, policy interpretation, and training support across AMS, EMEA, and APAC regions.

This position requires shift work, weekend coverage, and collaboration with BPO and internal teams. Ideal graduates will have aBachelor’s degree and strong analytical skills, with experience in RCA, data visualization, and policy updates.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• Strong RCA, trend analysis, and process optimization skills.
• Good understanding of content policies and SOPs with sound judgment.
• Excellent stakeholder management and ability to lead calibration sessions.
• Familiarity with data visualization and reporting tools.
• Experience delivering training or policy briefings is a plus.

Responsibilities

• Conduct regular analytical audits of human moderation, ensuring adherence to data protection and Trust & Safety standards.
• Perform Root Cause Analysis to identify error patterns and drive process improvements.
• Provide expert policy judgment on complex or high-risk cases.
• Lead calibration sessions and partner with cross-functional stakeholders to align on global quality goals.
• Manage edge cases and ensure policy updates are communicated and implemented.
• Leverage AI and QA dashboards to prepare weekly/monthly reports on accuracy and gaps.
• Lead or support training rollouts for new policy changes and guidelines.

Skills

Analytical thinking

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization

Training delivery

Stakeholder management

Education

Bachelor’s degree in Business/Operations/related field

Tools

QA dashboards

Calibration platforms

Job description

TikTok is seeking a Quality & Training Analyst Graduate to join Video Safety Operations for a 2027 start. The role focuses on quality audits, data analysis, policy interpretation, and training support across AMS, EMEA, and APAC regions.

This position requires shift work, weekend coverage, and collaboration with BPO and internal teams. Ideal graduates will have aBachelor’s degree and strong analytical skills, with experience in RCA, data visualization, and policy updates.