QA Team Lead: Moderation Quality & Training

TikTok; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

TikTok is seeking a Senior QA Leader to drive quality in moderation and risk governance across global markets, including Mandarin-speaking regions. You will lead a team, define QA strategy, and partner with Product, Policy, and Operations to ensure high-quality outcomes while scaling efficiency.

This role sits within the Trust & Safety/M monetization integrity operations, contributing to a safer, more reliable advertising environment and cross-functional governance.

Qualifikationen

• Bachelor's degree in Business, Risk, Engineering or related field.
• 5+ years in Risk Governance, QA, Operations Management, or related functions with at least 1 year in a people management or team lead role.
• Proven track record leading QA teams in high-volume operations or content moderation.
• Strong data-driven decision making with dashboards and reports.

Aufgaben

• Lead, coach, and develop a team of QA analysts and specialists.
• Own end-to-end QA strategy for moderation outcomes, including audit sampling and calibration.
• Build and maintain QA dashboards, scorecards, and reporting cadences.
• Collaborate with Product, Policy, Operations, Training, and WFM teams.
• Drive RCA, CAPA initiatives and continuous improvement.

Kenntnisse

QA leadership

Data dashboards

Risk governance

Stakeholder influence

Mandarin skills

Ausbildung

Bachelor's degree in related field

Jobbeschreibung

TikTok is seeking a Senior QA Leader to drive quality in moderation and risk governance across global markets, including Mandarin-speaking regions. You will lead a team, define QA strategy, and partner with Product, Policy, and Operations to ensure high-quality outcomes while scaling efficiency.

This role sits within the Trust & Safety/M monetization integrity operations, contributing to a safer, more reliable advertising environment and cross-functional governance.