Mandarin-Speaking Quality Escalation Lead (Monetization)

Grapevine Round1 AI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok's Monetization Integrity team seeks a Quality Escalation Specialist (Mandarin speaking) to design scalable quality frameworks, manage escalations, and drive data-informed improvements in content and advertiser safety. The role requires fluency in Mandarin and extensive experience in quality management and risk governance.

This position focuses on building robust quality controls, escalating issues effectively, and delivering dashboards that inform leadership decisions.

Qualifications

• Bachelor's degree in Business, Trust & Safety, Operations, or related field.
• 5+ years experience in Quality Management, Program Management, or Operations.
• High oral and written proficiency in Mandarin.
• Proven experience designing and implementing scalable quality frameworks.
• Strong expertise in risk assessment, governance, and process improvement.
• Experience using data to drive decision-making.
• Experience building executive-level dashboards and presenting to leadership.

Responsibilities

• Design and implement scalable quality frameworks for monetization integrity.
• Manage escalations and ensure timely resolution with measurable impact.
• Use data-driven insights to optimize operational performance and risk governance.

Skills

Quality Management

Program Management

Operations

Mandarin proficiency

Education

Bachelor's degree in Business, Trust & Safety, Operations, or related field

Tools

Executive dashboards

Job description

TikTok's Monetization Integrity team seeks a Quality Escalation Specialist (Mandarin speaking) to design scalable quality frameworks, manage escalations, and drive data-informed improvements in content and advertiser safety. The role requires fluency in Mandarin and extensive experience in quality management and risk governance.

This position focuses on building robust quality controls, escalating issues effectively, and delivering dashboards that inform leadership decisions.