Graduate QA Analyst — Monetization Integrity Ops

TikTok Pte. Ltd.; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

TikTok Pte. Ltd. is seeking graduates to join Monetization Integrity Ops to support high-quality content moderation at optimal cost.

You will contribute to data-driven audits, root cause analyses, and policy interpretation, collaborating with cross-functional teams and BPO staff. Successful candidates must commit to onboarding by year-end. You'll engage in calibration, AI-enabled improvements, and routine reporting, helping to ensure compliant, accurate moderation while driving global quality

Qualifications

• Bachelor’s degree in Business, Operations, or related field is required.

Responsibilities

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting targets (Accuracy, RCA, Appeal success rates).
• Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis, identify error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams.
• Policy Interpretation & Curation: Provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM).
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams.
• Operational Oversight & Escalation: Manage and resolve unprecedented edge cases with speed and accuracy.
• Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual tasks; prepare weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff.

Skills

Analytical skills

Problem solving

Cross-functional communication

Policy interpretation

Technical reporting

Training facilitation

AI utilization

Education

Bachelor’s degree in Business or related field

Tools

QA/calibration tools

Job description

TikTok Pte. Ltd. is seeking graduates to join Monetization Integrity Ops to support high-quality content moderation at optimal cost.

You will contribute to data-driven audits, root cause analyses, and policy interpretation, collaborating with cross-functional teams and BPO staff. Successful candidates must commit to onboarding by year-end. You'll engage in calibration, AI-enabled improvements, and routine reporting, helping to ensure compliant, accurate moderation while driving global quality