Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a seasoned QA Lead to guide a team of analysts and specialists in risk governance, quality assurance, and operations management. You will shape end-to-end QA strategy and drive calibration, audits, and data-driven improvements.

Collaborate with Product, Policy, Operations, Training, and WFM to align regional and global QA execution, deliver actionable insights, and uphold high moderation standards across Mandarin-speaking markets.

Qualifications

• Bachelor's degree in Business, Risk, Engineering or related field.
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role.
• Proven track record leading and developing QA teams in high-volume operations or content and advertiser moderation.
• Strong expertise in risk governance, detection methodologies, audit sampling, calibration, and QA frameworks.
• Experience using data and dashboards to drive quality decisions and influence stakeholders.
• Experience presenting QA performance to leadership and cross-functional partners.
• Strong written and verbal communication, including Mandarin proficiency for Mandarin-speaking markets.

Responsibilities

• Lead QA Team Leadership & People Management across regions.
• Own end-to-end QA strategy for moderation outcomes, including audits and calibration.
• Define QA standards, rubrics, and SOPs aligned with policy and business requirements.
• Drive consistency and accuracy of QA evaluations across markets and vendor sites.
• Build and maintain QA dashboards, scorecards, and leadership-facing reporting.
• Analyze defect trends and root causes to identify systemic quality gaps.
• Collaborate with Product, Policy, Operations, Training, and WFM to improve quality and feedback loops.
• Lead RCA and CAPA initiatives to reduce recurring issues and scale QA efficiency.

Skills

QA Leadership

Risk Governance

Data-driven Decision Making

Stakeholder Management

Mandarin Proficiency

Education

Bachelor's degree in Business, Risk, Engineering or related field

Tools

-

Job description

Responsibilities

About the team Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content. From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.

Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways:

• Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.
• Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.
• Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities

• QA Team Leadership & People Management
• Lead, coach, and develop a team of QA analysts and specialists, fostering a high-performance and accountable culture
• Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning
• Manage capacity, workload allocation, and shift coverage to ensure consistent quality output across regions
• Quality Assurance Strategy & Execution
• Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies
• Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements
• Drive consistency and accuracy of QA evaluations across markets and vendor sites
• Data-Driven Quality & Analytics
• Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility
• Analyze defect trends, error patterns, and root causes to identify systemic quality gaps
• Translate insights into actionable improvement plans and influence prioritization decisions
• Cross-Functional Collaboration
• Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops
• Align regional and global stakeholders on consistent QA execution and shared quality KPIs
• Represent the QA function in governance forums and business reviews
• Process Optimization & Continuous Improvement
• Lead root cause analysis (RCA) and corrective/preventative action (CAPA) initiatives for recurring quality issues
• Identify automation and tooling opportunities to scale QA efficiency and reduce manual effort
• Champion a culture of continuous improvement, calibration, and operational excellence within the team

Qualifications

Minimum Qualification(s):

• Bachelor's degree in Business, Risk, Engineering or related field
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role
• Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment
• Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks
• Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders
• Experience presenting QA performance and insights to leadership and cross-functional partners
• Strong written and verbal communication skills (including high oral and written proficiency in Mandarin, as this role covers Mandarin-speaking markets) with the ability to coach team members and influence without authority

Preferred Qualification(s):

• Experience managing ambiguity, prioritizing competing demands, and driving clarity in fast-paced environments