Public Service Feedback & Case Resolution Specialist

Seacare Manpower Services Pte Ltd

Singapore

On-site

SGD 36,000 - 60,000

Part time

3 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Seacare Manpower Services Pte Ltd is seeking an Admin/Customer Service professional to manage a service provider handling public feedback and enquiries. You will review cases, provide interim replies, and work with policy divisions and public agencies to resolve issues.

The role requires strong writing, excellent communication, and analytical thinking. A degree in Administration or Business is preferred, with 3–6 years of relevant experience and proficient MS Office skills.

Qualifications

Degree in Administration, Business or a related discipline.
Strong writing and communication skills.
Analytical and logical thinking abilities.
Independent, proactive and highly committed.

Responsibilities

Manage and oversee a service provider handling public feedback and enquiries, including guidance on cases and reviewing replies.
Review and assess public feedback and enquiries, including complex cases via various service channels.
Provide timely interim replies to members of the public.
Collaborate with policy divisions and public agencies to resolve public issues.
Monitor case progress and ensure timely closure within service standards.
Collate and analyse case data to identify issues and trends for reports.