Public Relations Officer

HE ZHAN CONSTRUCTION PTE. LTD.; Singapore; On-site; SGD 22,000 - 45,000; Full time

Job summary

HE ZHAN CONSTRUCTION PTE. LTD. in Singapore seeks a Resident Liaison & Feedback Management officer to attend to residents' inquiries via phone, email, or in person, and to build strong rapport with stakeholders.

You will manage defect reporting during the DLP, coordinate with BSC, site team, and HDB officers, arrange inspections, and document progress with before/after photos for claims. This role also covers public relations and administrative support, communicating work schedules and

Qualifications

• Minimum pass in at least 5 subjects including English at GCE O Level or Nitec Certificate.
• Singapore WSQ Certificate in Service Excellence (Level 1) Certification.

Responsibilities

• Attend to residents' feedback, complaints, and inquiries via phone, email, or in person.
• Coordinate defect reporting during the Defects Liability Period (DLP).
• Arrange inspections with the BSC team for residents.
• Document defects with proper records and photos.
• Coordinate with site team, subcontractors, and HDB officers on rectification works.

Skills

Resident liaison

Public relations

Stakeholder management

Communication

Education

O level pass (5 subjects inc English)

Nitec Certificate

Tools

Defect management system

Job description

-ResidentLiaison & Feedback Management: The PRO manages the site office or BSC,attending to residents' feedback, complaints, and general inquiries via phone,email, or in-person interactions. They are responsible for building andmaintaining a good rapport with residents and stakeholders.

-DefectManagement & Coordination: A core duty involves managing the defectreporting process during the Defects Liability Period (DLP). This includes:

-Arrangingappointments for residents with the BSC team for unit inspections.

-Ensuringproper documentation and recording of defects, often using a defect managementsystem.

-Coordinatingwith the site team, subcontractors, and HDB officers to schedule and trackrectification works.

-Preparing"before and after" photos of completed works for progress claims.

-PublicRelations & Communication: PROs plan and coordinate public relationsprograms for the project, which involves preparing and distributing notices,circulars, letters, and flyers to keep residents informed about work schedules,progress, and potential disruptions. They also attend dialogue sessions withResident Committees and Town Councils.

-AdministrativeSupport: They provide essential administrative support to the projectmanagement team, including filing, managing correspondence, preparing reports(weekly/monthly), and other ad-hoc clerical duties.

-Essentially,the PRO acts as the bridge between the residents, the construction projectteam, and HDB, ensuring smooth communication and effective problem resolutionthroughout the project's

Job Requirement:

1. Candidate must possess a minimum pass in at least 5 subjects, including English, at GCE “O” Level or Nitec Certificate
2. Candidate must possess Singapore WSQ Certificated in Service Excellence (Level 1) Certification

• ServiceLeadership (RET-CEX-1014-1.1)
• ServicePlanning and Implementation (RET-CEX-1016-1.1)
• CustomerExperience Management (RET-CEX-2002-1.1)
• People andRelationship Management (RET-CEX-1004-1.1)
• ServiceInnovation (RET-CEX-1013-1.1)
• ServiceChallenges (RET-CEX-1008-1.1)
• ServiceExcellence (RET-CEX-1010-1.1)