Public Feedback Case Triage Officer

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 18,000 - 28,000; Part time

Job summary

BGC Group Pte. Ltd. is seeking a detail-oriented case management assistant to support a government public-feedback service in Singapore.

You will review feedback from platforms like OneService App and LifeSG, triage cases, and route them to the correct agency, ensuring timely follow-up. You will communicate clearly with members of the public, clarify information when needed, and maintain accurate case records.

Qualifications

• Minimum GCE 'A' Level qualification.
• Strong written and verbal communication skills.
• Ability to assess information carefully and follow procedures.
• Experience in customer service or feedback management is helpful.

Responsibilities

• Review and triage public feedback received through various channels.
• Assess cases and route them to the appropriate government agency for follow-up.
• Respond to members of the public and clarify information when required.
• Review case details to ensure information is complete and accurately recorded.
• Follow established procedures and timelines when processing cases.
• Support occasional fieldwork depending on operational requirements.

Skills

Written and verbal communication

Good judgement

Customer service

Feedback management

Case processing or triaging

Education

GCE A Levels

Job description

BGC Group Pte. Ltd. is seeking a detail-oriented case management assistant to support a government public-feedback service in Singapore.

You will review feedback from platforms like OneService App and LifeSG, triage cases, and route them to the correct agency, ensuring timely follow-up. You will communicate clearly with members of the public, clarify information when needed, and maintain accurate case records.