Public Enquiries & Service Experience Officer

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

BGC Group Pte Ltd is seeking a Customer Service Officer to handle written enquiries, feedback management, and service-improvement initiatives to ensure a positive customer experience. The role focuses on customer service, written communications and feedback management, and requires strong communication skills and proficiency in standard office software.

Salary ranges from SGD 3,000 to SGD 4,000 per month depending on experience, with typical working hours and duties as described.

Qualifications

• Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design, or related field.
• Strong written and verbal communication skills.
• Good interpersonal skills to respond to different perspectives.
• Detail-oriented and organized with good time management.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Experience in customer service or administrative support is advantageous.

Responsibilities

• Manage written enquiries and feedback from the public via emails, forms and letters.
• Draft clear, professional responses to address enquiries and concerns with sensitivity.
• Coordinate with internal departments and external agencies to resolve service issues.
• Support feedback management and identify recurring service improvement opportunities.
• Assist in implementing service improvement initiatives and programmes.
• Support communication efforts to promote good service practices and enhance user experience.
• Collaborate with colleagues on service quality and customer experience matters.
• Perform other administrative and service-related duties as assigned.

Job description

BGC Group Pte Ltd is seeking a Customer Service Officer to handle written enquiries, feedback management, and service-improvement initiatives to ensure a positive customer experience. The role focuses on customer service, written communications and feedback management, and requires strong communication skills and proficiency in standard office software.

Salary ranges from SGD 3,000 to SGD 4,000 per month depending on experience, with typical working hours and duties as described.