Customer Service Rep

TDCX; Singapore; On-site; SGD 28,000 - 37,000; Full time

Job summary

TDCX Singapore is seeking a Customer Service Officer for the Public Sector, commencing 5 October 2026 at Chai Chee. The role runs Monday to Friday, 8:00 AM to 5:30 PM, and will handle customer inquiries via phone, email and other channels while resolving issues and escalating as needed.

Candidates should have at least 2 years in customer service or call centre roles, be fluent in Mandarin and English, and demonstrate strong communication, time management, and MS Office skills.

Qualifications

• Minimum GCE O'Level qualification with 2 years of customer service or call centre experience.
• Bilingual in Mandarin and English to communicate with Mandarin-speaking customers.
• Strong communication skills with good telephone etiquette and a clear speaking voice.

Responsibilities

• Handle customer enquiries via phone, email and other channels.
• Resolve customer issues and escalations promptly and professionally.
• Provide accurate information and ensure procedures are followed correctly.
• Identify opportunities to improve processes, resources and the customer experience.
• Build positive and lasting relationships with customers through attentive and personalised service.
• Maintain high service standards and contribute to customer satisfaction.
• Support other operational duties as required.

Skills

Customer service

Time management

Communication

Telephone etiquette

Education

GCE O Level

Tools

MS Office

Job description

2.5k to 3.3K per month + Monthly KPI Incentive up to $200 (2nd month onwards) X 20 Pax

Customer Service Officer (Public Sector Industry)

Commencement date: 5 October 2026 (Monday) @ Chai Chee

Mon to Fri – 8am to 5.30pm

Job Description

• Handle customer enquiries via phone, email and other communication channels.
• Resolve customer issues and escalations promptly and professionally.
• Provide accurate information and ensure procedures are followed correctly.
• Identify opportunities to improve processes, resources and the overall customer experience.
• Build positive and lasting relationships with customers through attentive and personalised service.
• Maintain high service standards and contribute to customer satisfaction.
• Support other operational duties as required.

Job Requirements

• Minimum GCE ‘O’ Level qualification with 2 years of Customer Service or Call Centre experience
• Bilingual in Mandarin and English to effectively communicate with Mandarin-speaking customers.
• Strong communication skills with good telephone etiquette and a clear speaking voice.
• Strong time management and organisational skills.
• Comfortable using computers and working across multiple systems.
• Proficient in MS Office and possesses good typing/keyboard skills.
• Customer-focused, proactive and motivated to exceed expectations.
• Able to handle challenging customers and escalations calmly and professionally.
• Possibility to cross-support other government agencies when required

We regret only short-listed candidates will be notified.