Customer Service Officer (CC)

CBM Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

CBM Pte Ltd in Singapore is seeking a dedicated Customer Service representative to deliver excellent support to callers, address queries, and record interactions in the system per SOPs. You will coordinate with internal teams to ensure timely assistance and uphold service standards.

This role requires rotating shifts due to 24/7 operations. Strong communication skills and proficiency in Microsoft Office (Excel/Word) are essential.

Qualifications

• GCE O‑Levels or equivalent required.
• 2 years of customer service or Control Centre experience preferred.

Responsibilities

• Handle customer calls and provide first-line support.
• Follow SOPs to advise on actions and coordinate related parties.
• Document calls and outcomes in the designated system.

Skills

Customer service

Communication skills

Microsoft Office

Education

GCE O Levels or equivalent

Job description

JOB DESCRIPTION

Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests.

Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP).

Identifies and executes appropriate solutions to address customer queries, feedback and requests.

Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards.

Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system.

Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices.

JOB REQUIREMENT

At least GCE ‘O’ Levels or equivalent

2 years of working experience in the customer service or Control Centre roles is preferred

Excellent customer service and communication skills

Proficient in Microsoft Office tools (Excel and Word)

Required to work rotating shifts due to 24/7 operations of Control Centre

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