Administrative Executive (Enquiries & Case Support)

BGC Group Pte Ltd; Singapore; On-site; SGD 22,000 - 37,000; Full time

Job summary

BGC Group Pte Ltd is seeking an Administrative Executive (Enquiries & Case Support) to support a client-facing team in Singapore. The role focuses on handling sensitive inquiries, drafting clear responses, and maintaining accurate case records.

The ideal candidate has a degree with 1–2 years in administration or customer service, strong English communication, and solid MS Office skills to draft letters and manage daily tasks. The position is based in Singapore with standard working hours.

Qualifications

• Degree qualification with 1–2 years of relevant experience in administration or customer service.
• Strong written and spoken English with ability to draft clear responses.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.

Responsibilities

• Manage incoming email enquiries, provide accurate responses and refer complex matters to the appropriate team member.
• Draft professional correspondence for review and follow up on requests until they are resolved.
• Help assign incoming cases and keep records and tracking reports up to date.
• Provide day-to-day administrative support to the team.

Skills

English communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Administrative Executive (Enquiries & Case Support)

Job Details

• Contract Duration: 12 Months
• Salary: Up to $3,340 per month
• Working Hours: Monday - Thursday: 8:30am - 6:00pm, Friday: 8:30am - 5:30pm
• Nearest MRT Station: Caldecott MRT Station

You’ll support a team that handles sensitive enquiries and case-related requests. The role suits someone who writes clearly, follows through on outstanding matters and is comfortable communicating with people who may need patient, careful assistance.

Key Responsibilities

• Manage incoming email enquiries, provide accurate responses and refer complex matters to the appropriate team member.
• Draft professional correspondence for review and follow up on requests until they are resolved.
• Help assign incoming cases and keep records and tracking reports up to date.
• Provide day-to-day administrative support to the team.

Requirements / Preferred Qualifications

• Degree qualification with 1 to 2 years of relevant experience in administration, customer service or a similar role.
• Strong written and spoken English, including the ability to draft clear response letters.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
• Able to handle sensitive enquiries with empathy, patience and professionalism.

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SAZ | JO-2607-29074

BGC Group Pte Ltd- Outsourcing Division

EA Licence No. 05C3053

Successful applicants will be employed by BGC Group and assigned to our client’s project under a contract arrangement.