PropTech L2 Application Support Engineer

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A technology consultancy in Singapore is seeking an Application Support Specialist to provide L2 support for web and mobile applications. The role involves managing support tickets, performing root cause analysis, and troubleshooting issues. The ideal candidate will have 2-4 years of experience in application or operations support and familiarity with ticketing systems. Strong communication and analytical skills are essential. Interested applicants should send their resumes to the provided email address.

Qualifications

• 2-4 years of experience in Application Support or IT Support (L2).
• Experience supporting web and mobile applications in a production environment.
• Familiarity with ticketing systems.
• Basic understanding of APIs, databases, and system integrations.

Responsibilities

• Manage and resolve L2 support tickets within defined SLAs.
• Perform root cause analysis for complex issues related to web and mobile applications.
• Troubleshoot issues across various modules.
• Support incident triage during production issues.
• Ensure system configurations align with approved business rules.

Skills

Problem-solving skills

Analytical skills

Communication skills

Tools

Jira Service Management

Freshdesk

Job description

A technology consultancy in Singapore is seeking an Application Support Specialist to provide L2 support for web and mobile applications. The role involves managing support tickets, performing root cause analysis, and troubleshooting issues. The ideal candidate will have 2-4 years of experience in application or operations support and familiarity with ticketing systems. Strong communication and analytical skills are essential. Interested applicants should send their resumes to the provided email address.