Production-Impact IT Support Analyst (Onsite)

THE HACENS TALENT PTE. LTD.

Singapore

On-site

SGD 30,000 - 42,000

Full time

9 days ago

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Job summary

THE HACENS TALENT PTE. LTD. is seeking an IT support coordinator to join a manufacturing site in Seletar. You will triage shop-floor IT incidents, resolve basic issues, and coordinate with IT and engineering teams to minimise production disruption.

The role is a 12-month renewable contract, onsite Monday–Friday, 9am–6pm, at Seletar. Strong troubleshooting, clear documentation and cross-functional communication are essential to succeed.

Qualifications

Experience in IT support or incident coordination.
Good troubleshooting & problem-solving skills.
Able to coordinate across IT & manufacturing teams.
Clear communication & documentation skills.

Responsibilities

Triage shop-floor IT incidents & service requests.
Resolve basic IT issues using approved procedures.
Coordinate with IT teams, engineers & equipment vendors.
Track incidents through to resolution & provide updates.
Escalate complex issues to the relevant technical teams.
Document troubleshooting steps, resolutions & handovers.

Skills

IT support

Incident coordination

Troubleshooting

Cross-functional coordination

Documentation

Job description

The role is a 12-month renewable contract, onsite Monday–Friday, 9am–6pm, at Seletar. Strong troubleshooting, clear documentation and cross-functional communication are essential to succeed.

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