Shop Floor IT Operations Engineer - Incident Response

MINDTECK SINGAPORE PTE LTD; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

MINDTECK SINGAPORE PTE LTD is seeking a manufacturing-experienced resource to support shop-floor IT operations. The role focuses on triaging shop-floor IT incidents, coordinating with IT and manufacturing stakeholders, and driving timely service restoration to minimize downtime on the production line.

The candidate should have a manufacturing or shop-floor background, strong troubleshooting and coordination skills, and the ability to communicate clearly with both production staff and IT support

Qualifications

• Experience supporting shop-floor IT or manufacturing IT environments.
• Ability to triage incidents and determine escalation paths.
• Strong coordination with IT and manufacturing stakeholders.

Responsibilities

• Respond to shop-floor incident tickets and service requests.
• Perform initial triage and assess incidents and requests.
• Resolve Tier 1 and Tier 2 issues per playbooks and knowledge base.
• Escalate unresolved or complex issues to SMEs and OEM teams.
• Liaise with IT and manufacturing stakeholders to track incidents.
• Provide regular incident updates to operations teams.
• Ensure proper handover of resolved or outstanding incidents.
• Document troubleshooting steps and resolutions for knowledge sharing.

Skills

Troubleshooting

Incident coordination

Shop-floor IT

Cross-functional communication

Job description

MINDTECK SINGAPORE PTE LTD is seeking a manufacturing-experienced resource to support shop-floor IT operations. The role focuses on triaging shop-floor IT incidents, coordinating with IT and manufacturing stakeholders, and driving timely service restoration to minimize downtime on the production line.

The candidate should have a manufacturing or shop-floor background, strong troubleshooting and coordination skills, and the ability to communicate clearly with both production staff and IT support