IT Support Analyst (Manufacturing) | Incident Triage, Shop-Floor IT, Troubleshooting, Service Desk >> IT Services Provider

THE HACENS TALENT PTE. LTD.; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

THE HACENS TALENT PTE. LTD. is seeking an IT support coordinator to join a manufacturing site in Seletar. You will triage shop-floor IT incidents, resolve basic issues, and coordinate with IT and engineering teams to minimise production disruption.

The role is a 12-month renewable contract, onsite Monday–Friday, 9am–6pm, at Seletar. Strong troubleshooting, clear documentation and cross-functional communication are essential to succeed.

Formación

• Experience in IT support or incident coordination.
• Good troubleshooting & problem-solving skills.
• Able to coordinate across IT & manufacturing teams.
• Clear communication & documentation skills.

Responsabilidades

• Triage shop-floor IT incidents & service requests.
• Resolve basic IT issues using approved procedures.
• Coordinate with IT teams, engineers & equipment vendors.
• Track incidents through to resolution & provide updates.
• Escalate complex issues to the relevant technical teams.
• Document troubleshooting steps, resolutions & handovers.

Conocimientos

IT support

Incident coordination

Troubleshooting

Cross-functional coordination

Documentation

Descripción del empleo

YOUR NEW JOB

Support shop-floor IT systems at a manufacturing site in Seletar. You’ll triage incidents, coordinate with IT & manufacturing teams, and minimise disruption to production.
This is a 12-month renewable contract, working onsite Monday–Friday, 9am–6pm at Seletar.

WHAT YOU’LL BE DOING

• Triage shop-floor IT incidents & service requests
• Resolve basic IT issues using approved procedures
• Coordinate with IT teams, engineers & equipment vendors
• Track incidents through to resolution & provide updates
• Escalate complex issues to the relevant technical teams
• Document troubleshooting steps, resolutions & handovers

WHAT IS NEEDED FROM YOU

• Experience in IT support or incident coordination
• Good troubleshooting & problem-solving skills
• Able to coordinate across IT & manufacturing teams
• Clear communication & documentation skills

WHAT WILL MAKE YOU STAND OUT

• Experience in manufacturing or shop-floor operations
• Familiarity with manufacturing systems, OEM applications or equipment PCs
• Experience handling Tier 1 / Tier 2 support tickets
• Able to assess IT issues based on their impact on production