IT Support Lead: Office & Factory Operations

ACCTON TECHNOLOGY SG PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ACCTON TECHNOLOGY SG PTE. LTD. is establishing a new factory in Singapore and seeks an experienced IT Support Executive to provide day-to-day technical support for office and factory operations.

Responsibilities include maintaining IT infrastructure, troubleshooting hardware and software, and ensuring smooth operation of business and production IT systems. The role covers IT helpdesk, network and infrastructure support, factory/production IT, cybersecurity, documentation, and reporting.

Qualifications

• Diploma or Degree in Information Technology or related field.
• 1–3 years of relevant IT support experience preferred.
• Basic knowledge of Windows OS, networking, Microsoft 365, and hardware troubleshooting.
• Experience supporting factory/manufacturing environments is advantageous.
• Strong problem-solving and communication skills; able to respond promptly to IT issues.

Responsibilities

• Provide first-level IT support for office and factory users.
• Troubleshoot hardware, software, network, printer, and email issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and scanners.
• Support ERP systems and other business applications.
• Manage user accounts, passwords, and access permissions.
• Maintain IT inventory, licenses, and asset records; perform system updates and backups.
• Coordinate with external IT vendors and service providers.
• Monitor and maintain meeting-room AV equipment and video conferencing systems.
• Identify recurring IT issues and suggest process improvements.

Skills

Problem-solving

Communication

Independent work

Education

Diploma or Degree in IT

Tools

Windows

Microsoft 365

ERP systems

Palo Alto firewall

Proxmox virtualization

NAS storage

CCTV systems

Biometric attendance systems

Job description

ACCTON TECHNOLOGY SG PTE. LTD. is establishing a new factory in Singapore and seeks an experienced IT Support Executive to provide day-to-day technical support for office and factory operations.

Responsibilities include maintaining IT infrastructure, troubleshooting hardware and software, and ensuring smooth operation of business and production IT systems. The role covers IT helpdesk, network and infrastructure support, factory/production IT, cybersecurity, documentation, and reporting.