Shopfloor IT Incident & Support Engineer (Manufacturing)

Mindteck; Singapore; Sur place; SGD 42 000 - 66 000; Plein temps

Résumé du poste

Mindteck is seeking a Manufacturing Shop-Floor IT Operations Support Engineer in Singapore to support IT operations within a manufacturing environment. The role focuses on initial triage, troubleshooting, and coordinating with IT and OEM teams to restore services and minimize production disruptions.

The candidate should have experience in manufacturing or shop-floor operations, understand manufacturing workflows, and work with IT support, manufacturing personnel, and OEM support teams.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, Cybersecurity, or a related discipline.

Responsabilités

• Perform initial triage and assessment of shop-floor IT incidents and service requests.
• Direct internal hardware and application-related issues to the Service Desk (SD) through the appropriate ticketing process.
• Coordinate OEM application and OEM PC-related incidents with Manufacturing Systems, Manufacturing Engineering, and OEM support teams.
• Resolve Tier 1 and Tier 2 issues per SOPs, troubleshooting guides, and knowledge base documentation.
• Assess operational impact of IT incidents on manufacturing processes and prioritize accordingly.
• Coordinate with IT teams, SMEs, superusers, and manufacturing stakeholders to drive incident resolution.
• Monitor incident progress and provide regular status updates to operations teams and business stakeholders.
• Escalate complex issues and ensure effective service restoration.
• Handover resolved and outstanding incidents to relevant operations teams.
• Maintain incident records and knowledge sharing for continuous improvement.

Formation

Bachelor's degree in IT, Computer Science, Engineering, Cybersecurity, or a related discipline

Description du poste

Mindteck is seeking a Manufacturing Shop-Floor IT Operations Support Engineer in Singapore to support IT operations within a manufacturing environment. The role focuses on initial triage, troubleshooting, and coordinating with IT and OEM teams to restore services and minimize production disruptions.

The candidate should have experience in manufacturing or shop-floor operations, understand manufacturing workflows, and work with IT support, manufacturing personnel, and OEM support teams.