Product Technical Specialist

Getz Group Pte Ltd; Singapore; On-site; SGD 54,000 - 80,000; Full time

Benefits offered by this job

AWS bonus

Communication allowance

Transportation allowance

Job summary

Getz Group Pte Ltd in Singapore is seeking a Product Technical Specialist to install, configure and maintain hardware and software for F&B merchants, delivered via remote or onsite deployments during weekday hours. You will work with the customer engagement team to ensure smooth onboarding.

The role emphasizes hands-on setup, training merchants, and coordinating with technical and support teams. Relevant IT service desk experience, a Class 3 driving license, and familiarity with routers and

Qualifications

• IT Service Desk experience is advantageous.
• Class 3 Driving License to operate company vehicle.
• Some experience in F&B is advantageous.
• Good understanding of network router and printer hardware configuration.
• Analytical, resourceful with troubleshooting and strong problem-solving skills.
• Ability to multitask and effectively determine priorities.
• Reliable and good team player who can work independently.
• Motivated with good interpersonal and communication skills to interact at all levels.

Responsibilities

• Set up IT hardware and software, including procurement and basic equipment.
• Provide remote or on-site installation of standard hardware for F&B merchants.
• Deliver hands-on training sessions (remote or on-site) to merchants prior to go-live.
• Prepare training materials, quick-reference guides, and basic troubleshooting steps.
• Confirm merchant readiness and address final configuration issues before go-live.
• Provide on-site or remote support during go-live for a smooth transition.
• Analyse and provide solutions to day-to-day inquiries raised by the customer service team.
• Provide site or remote support for troubleshooting and maintenance of hardware and software.
• Collaborate with customer engagement, technical, and support teams for onboarding and implementation.

Skills

IT Service Desk experience

Network router & printer configuration

Analytical problem-solving

Communication skills

Multitasking & prioritization

Tools

Remote deployment tools

Job description

About the role

As a product technical specialist, you will be joining the key team responsible for assisting MNCs and SMEs merchants across the region to achieve successful digital transformation across instore and online through remote or onsite deployment of hardware and software. You will be the product support specialist in the customer engagement team who is responsible for hardware procurement and deployment for F&B merchants in the F&B industry. There is no need to handle daily customer support calls as this will be handled by a separate customer service team. You will work alongside the customer engagement team to resolve level 2 requests. The scope of this role includes installation, configuration, and maintenance of clients' hardware and software via remote or onsite means during weekday working hours.

Key responsibilities

• Set up IT related hardware and software to ensure functionality, including procurement and setup of basic equipment such as iPads, Printers, Routers, Physical and Digital Displays

• Provide remote or on-site installation of required standard hardware for F&B merchants

• Deliver hands-on training sessions (remote or on-site) to merchants on the use of installed hardware and software prior to go-live

• Prepare and walk merchants through training materials, quick-reference guides, and basic troubleshooting steps

• Confirm merchant readiness and address any final configuration or usability issues ahead of the go-live date

• Provide on-site or remote support during go-live to ensure a smooth transition for the merchant

• Analyse and provide possible solutions to solve user inquiries from customer service team that arise on day-to-day operations

• Provide site support or remote support for troubleshooting and maintenance of hardware and software

• Partner with customer engagement, technical, and support teams to ensure seamless client onboarding and implementation of solutions

About you

• Class 3 Driving License to operate company vehicle

• Relevant experience in an IT Service Desk environment will be an advantage

• Some experience in F&B will be an advantage

• Good understanding of network router and printer hardware configuration

• Analytical, resourceful with troubleshooting and strong problem-solving skills

• Ability to multitask and effectively determine priorities

• Reliable and good team player who can work independently

• Motivated with good interpersonal and communication skills to interact at all levels

• Must be flexible to work on schedules when required

• Willing to learn and adapt to the fast changing IT environment

About us

Headquartered in Singapore, the Getz Group is a dynamic and forward-thinking technology solutions company that specializes in digitally transforming the Food and Beverage (F&B) industry. Committed to excellence and unwavering customer satisfaction, Getz Group takes pride in delivering high-quality products and services tailored to meet the unique needs of clients in Singapore.

Benefits

• Competitive basic salary commensurate with relevant experience

• AWS bonus and annual remuneration progression

• Communication and transportation allowance provided