IT Specialist

Westin Hotels & Resorts; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Westin Hotels & Resorts in Singapore is looking for an IT technician to manage and support computer networks and systems. The successful candidate will train users, troubleshoot technical issues, and ensure network security.

With at least 2 years of relevant experience and a degree from a technical or vocational school, the role involves maintaining and optimizing IT-related processes and equipment.

The position offers opportunities within a professional environment focused on quality service and technology management.

Qualifications

• At least 2 years of related work experience.
• Ability to troubleshoot technical issues.
• Strong communication skills.

Responsibilities

• Install, configure, and manage computer networks.
• Provide end-user support and training.
• Ensure network security and process improvements.

Skills

Network installation and management

User support and training

Technical troubleshooting

Data backup and security

Education

Technical, Trade, or Vocational School Degree

Job description

Overview

Job Number 26081772 | Job Category Information Technology | Location 12 Marina View, Singapore, Singapore, Singapore, 18961 VIEW ON MAP | Schedule Full Time | Located Remotely? N | Position Type Non-Management

Position Summary

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None