Product Technical Specialist

GETZ SOFTWARE LIMITED COMPANY; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

GETZ SOFTWARE LIMITED COMPANY in Singapore seeks a Product Technical Specialist to deploy hardware and software for F&B merchants region-wide, via remote or onsite deployment during business hours.

You will work with the customer engagement team, handling installation, configuration, maintenance, and go-live readiness, while training merchants and ensuring smooth onboarding.

Qualifications

• Experience in IT Service Desk environment will be an advantage.
• Some F&B industry experience will be an advantage.
• Analytical, resourceful with troubleshooting and strong problem‑solving skills.
• Willing to learn and adapt to a fast-changing IT environment.

Responsibilities

• Set up IT hardware and software to ensure functionality.
• Provide remote or on-site installation of standard hardware for F&B merchants.
• Deliver hands-on training sessions and prepare training materials.
• Provide on-site or remote support during go-live to ensure a smooth transition.

Skills

IT Service Desk experience

Troubleshooting

On-site installation

Hardware deployment

Training delivery

Customer interaction

Tools

Printers

Routers

iPads

Job description

As a product technical specialist, you will be joining our key team responsible for assisting MNCs and SMEs merchants across the region to achieve successful digital transformation across instore and online through remote or onsite deployment of hardware and software. You will be the product support specialist in the customer engagement team who is responsible for hardware procurement and deployment for our F&B merchants in the F&B industry.

As a product technical specialist, there is NO NEED to handle daily customer support calls as this will be handled by a separate customer service team which will be responding and resolving level 1 requests. The product support executive will work alongside with the customer engagement team to resolve level 2 requests. The scope of this role includes installation, configuration, maintenance of our clients’ hardware and software via remote or onsite means during the weekday working hours.

KEY RESPONSIBILITIES

1. Set up IT related hardware and software to ensure functionality

• Gather required setup information from the team to perform procurement and setup of basic equipment such as iPads, Printers, Routers, Physical and Digital Displays.
• Provide remote or on-site installation of required standard hardware for F&B merchants.

2. Conduct customer training and support go-live readiness

• Deliver hands‑on training sessions (remote or on-site) to merchants on the use of installed hardware and software prior to go‑live.
• Prepare and walk merchants through training materials, quick-reference guides, and basic troubleshooting steps.
• Confirm merchant readiness and address any final configuration or usability issues ahead of the go‑live date.
• Provide on‑site or remote support during go‑live to ensure a smooth transition for the merchant.

3. Respond to incidents and service requests from customer engagement team

• Analyse and provide possible solutions to solve user inquiries from CS team that arise on day‑to‑day operations.
• Provide site support or remote support for troubleshooting and maintenance of hardware and software.

4. Partner with customer engagement, technical, and support teams to ensure seamless client onboarding and implementation of solutions.

REQUIREMENTS

• Class 3 Driving License to operate company vehicle
• Relevant in an IT Service Desk environment will be an advantage
• Some experience in F&B experience will be an advantage
• Good understanding of network router, printer hardware configuration
• Analytical, resourceful with troubleshooting and strong problem-solving skills
• Ability to multitask, effectively determine priorities
• Reliable and good team player who can work independently
• Motivated with good interpersonal and communication skills to interact at all levels
• Must be flexible to work on schedules when required
• Willing to learn and adapt to the fast changing IT environment

WORK LOCATION

Lorong 8 Toa Payoh, Central Region