Product Support Engineer (Python/Shell/Java)

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fintech company in Singapore is seeking a Technical Support Specialist for a 12-month contract. You will monitor customer support tickets, respond to alerts, and prepare business summaries. The ideal candidate has a Bachelor's degree in a related field, 4+ years in technical support, and proficiency in programming languages. Strong communication and analytical skills are essential for interacting with stakeholders to drive resolutions.

Qualifications

• 4+ years of experience in technical support or site reliability engineering.
• 2+ years of project experience with strong communication skills.
• Proficiency in at least one programming language (Python, Shell, Java).
• Knowledge of full web stack and REST API development is a plus.

Responsibilities

• Monitor daily customer support tickets and prioritize them.
• Respond to alerts and coordinate with stakeholders.
• Prepare business summaries for daily activities.
• Review and assess emergency escalations.
• Identify recurring issues and develop resolution guides.
• Build dashboards to track support health.
• Effectively communicate customer issues across teams.

Skills

Technical support experience

Strong communication skills

Analytical thinking

Problem-solving

Programming (Python, Shell, Java)

Education

Bachelor's Degree in Computer Science or Engineering

Tools

SQL

REST API

Job description

Overview

This is a 12-month contract.

Responsibilities

• Monitor and manage daily customer support tickets for prioritization and triage.
• Respond to alerts when key metrics go out-of-trend, informing and coordinating with relevant stakeholders.
• Prepare business summaries for daily handover of activities across regions.
• Review and assess emergency escalations, following internal processes, triaging and supporting regional escalations.
• Identify recurring issues and develop runbooks, guides, or knowledge base articles for resolution.
• Potentially build dashboards to track the health of reactive and proactive support.
• Effectively communicate customer issues across cross-functional teams, proactively driving resolutions

Qualifications

• Bachelor's Degree in a computer science or engineering or other related fields.
• 4+ years of experience in technical support, site reliability engineering, or a similar technical role.
• 2+ years of project experience, with strong communication skills for interacting with stakeholders at all levels.
• Proficiency in at least one programming language (Python, Shell, Java, etc.).
• Strong analytical thinking and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Knowledge of full web stack, REST API development, and SQL will be good to have.
• Prior experience working in fintech or payment companies will be good to have.