Product Specialist (Ophthalmology)

Transmedic Group; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Transmedic Group is seeking a field-based ophthalmology sales professional to provide on-site clinical support to healthcare professionals and drive uptake of innovative treatment paradigms. You will work closely with cross-functional teams to grow the ophthalmology business within the assigned territory.

The ideal candidate will have a 1–2 year background, strong interpersonal skills, excellent MS Office proficiency, and a degree in Optical/Optometry/Ophthalmology or Life Sciences.

Qualifications

• Bachelor's degree or equivalent in optical/eye care or life sciences.
• Fresh graduates welcome to apply.
• 1–2 years of relevant working experience preferred.
• Good inter-personal and communication skills.
• Excellent computer literacy and MS Office proficiency.

Responsibilities

• On-site support to healthcare professionals.
• Drive uptake of new treatment paradigms in Ophthalmology with cross-functional teams.
• Optimise and manage ophthalmology business in the territory to meet sales targets.
• Prepare clear and competitive commercial offers (quotations) within deadlines.
• Regularly monitor debtor status and coordinate with Finance for timely collections.
• Provide clinical support to ophthalmic practices and assist with outcomes analysis.
• Collaborate with other departments to integrate sales activities and ensure proper processes.
• Maintain customer data and report to Sales Manager and Country Manager.

Skills

Learning agility

Interpersonal skills

Oral and written communication

MS Office Suite

Computer literacy

Education

Bachelor's in Optical/Optometry/Ophthalmology/Medical Science/Life Science

Job description

Key Responsibilities

2. Customer Focus (Service)

3. Process (Effectiveness)

4. People Management (Development)

Pre-Requisites (Qualifications & Experience)

• On-site support to healthcare professionals
• Strong learning agility
• Take on clinical responsibilities
• On-site support to healthcare professionals
• Financial (Innovation)
• Drive uptake of new treatment paradigms in Surgical Ophthalmic working closely with cross-functional colleagues.
• Optimise, grow, and manage Ophthalmology business in aligned territory using customer insights, business planning methodologies, to achieve agreed sales and growth targets.
• Preparation of Correct, Clear, Current, Complete and Competitive commercial offers (Quotations) as per the customer requirements within the stipulated time frame to increase company profitability.
• Regular monitoring of Debtors and coordination with Finance staff to ensure timely collections.
• Following up with customers for the outstanding payments beyond 30 days. Addressing issues with the customers by supplying statement of accounts and copies of invoice.
• Manage individual customer data base by updating contact information. Regular updates to Sales Manager and Country Manager regarding customers.
• Provide clinical support to Ophthalmic practices, assess and identify needs of practice to improve surgical outcomes
• Assist practices analyse their outcomes (e.g. reviewing files, data entry for analysis) as required and train the staff on the theory and techniques of improving biometry measurements as required
• Constant track on competitor activity feedback to maintain a competitive advantage.
• Management of Customer Calls/Enquiries/Orders directly and execution, follow-up with respective Customer Service Personnel
• Contacting customer for follow-up on orders and deliveries and maintaining good relationship with customers.
• Taking corrective/preventive actions as a follow up measure to customer complaints by coordinating with the After-Sales Service division.
• Collaborating with other departments to ensure sales activities are integrated and proper processes and protocols are followed to provide the most suitable service to the customer needs.
• Review of processes and recommend process improvements to ensure customer is successful.
• Send in Daily & Weekly work reports and other reports that maybe required.
• Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to National Sales Manager.
• Maintaining and archiving quotation and pricing information for future strategic and management decisions.
• Ability to coordinate and work as an effective team member with all levels
• Assist with other duties assigned by the Management from time to time based on the demands of the business and its developments or challenges.
• Possess a Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
• Fresh graduates are welcome to apply
• Preferably minimum of 1-2 years of relevant working experience
• Good inter-personal skills, efficient oral & written communication
• Excellent computer literacy
• Ability to prioritize and execute knowledge of local laws and documentary procedures
• Proficiency in MS Office Application (Word, Power Point, Excel)