Processing Asst Team Lead [Bishan | Thomson]

PERSOL; Singapore; In loco; SGD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

PERSOL Outsourcing Singapore Pte Ltd is seeking an Assistant Team Lead to support operational excellence and supervise Processing Officers at our Midview City site in Singapore. You will oversee daily operations, train staff, and ensure compliance with SOPs, while coordinating with management on process improvements.

The role emphasizes hands-on leadership, team development, and maintaining service quality in a dynamic processing environment, including shift coverage and performance reporting.

Competenze

• Minimum GCE O-Level qualification or equivalent.
• At least 2 years of supervisory or team leadership experience.
• Strong leadership and people management skills.
• Customer-focused with service delivery and issue resolution experience.
• Strong analytical, organisational, and problem-solving skills.

Mansioni

• Oversee daily operations of the processing site in coordination with the Project Manager/Operations Supervisor.
• Lead the team during the absence of the Project Manager/Operations Supervisor.
• Plan and coordinate staff deployment to ensure smooth operations and service delivery.
• Monitor application processing for accuracy, quality and SOP compliance.
• Conduct audits and spot checks; resolve issues or escalations promptly.
• Train and coach Processing Officers on workflows and system usage.

Conoscenze

Team leadership

People management

Customer service

Operations supervision

Analytical skills

Problem solving

Formazione

GCE O-Level

Descrizione del lavoro

We are looking for a proactive and hands‑on Assistant Team Lead to support operational excellence, supervise a team of Processing Officers, and ensure smooth day‑to‑day processing activities.

Why Join Us?

• Opportunity to lead and develop a team in a dynamic operational environment

• Gain valuable experience supporting a large-scale project

Job Responsibilities:

• Support the Project Manager/Operations Supervisor in overseeing the daily operations of the processing site

• Lead daily operations and supervise the team during the absence of the Project Manager/Operations Supervisor

• Plan and coordinate staff deployment to ensure smooth operations and service delivery

• Monitor application processing to ensure accuracy, quality, and compliance with operational SOPs

• Conduct audits, spot checks, and resolve operational issues or escalations promptly

• Train, coach, and provide guidance to Processing Officers on work processes and system usage

• Ensure proper accountability of operational assets, equipment, and controlled items during shift handovers

• Prepare daily operational reports and communicate updates, instructions, and process changes to the team

• Perform any other duties assigned by the Management

Requirements:

• Minimum GCE O-Level qualification or equivalent

• At least 2 years of supervisory or team leadership experience, preferably in customer service, operations, or administrative environments

• Strong leadership and people management skills with the ability to guide, motivate, and develop team members

• Customer-focused with experience in service delivery, issue resolution, and service recovery

• Strong analytical, organisational, and problem‑solving skills

Other Information:

• Shift Pattern: 3 ON 2 OFF

• AM Shift: 9:00am – 6:30pm

• PM Shift: 12:30pm – 10:00pm

• Location: Midview City (Near Thomson-East Coast Line MRT)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persoloutsourcing.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at @persolapac.com

EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi