Admin - Data Processing Asst Team Lead [Bishan | Thomson]

PERSOL; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

PERSOL Outsourcing Singapore Pte Ltd is seeking an Assistant Team Lead to supervise Processing Officers and ensure smooth day‑to‑day operations at the Midview City site. You will support the Project Manager, coordinate staffing, and monitor processing quality.

The role requires a minimum GCE O‑Level qualification with at least 2 years of supervisory experience, strong leadership, and a focus on service excellence. 3 on/2 off shifts with AM/PM blocks may apply.

Qualifications

• Minimum GCE O-Level qualification or equivalent (or recognised alternate).
• At least 2 years of supervisory or team leadership experience.
• Strong leadership and people management skills.
• Customer-focused with experience in service delivery, issue resolution, and service recovery.
• Strong analytical, organisational, and problem-solving skills.

Responsibilities

• Support the Project Manager/Operations Supervisor in overseeing the daily operations of the processing site.
• Lead daily operations and supervise the team during the absence of the Project Manager/Operations Supervisor.
• Plan and coordinate staff deployment to ensure smooth operations and service delivery.
• Monitor application processing to ensure accuracy, quality, and compliance with operational SOPs.
• Conduct audits, spot checks, and resolve operational issues or escalations promptly.
• Train, coach, and provide guidance to Processing Officers on work processes and system usage.
• Ensure proper accountability of operational assets, equipment, and controlled items during shift handovers.
• Prepare daily operational reports and communicate updates, instructions, and process changes to the team.
• Perform any other duties assigned by the Management.

Skills

Leadership

People management

Customer service

Analytical thinking

Organizational skills

Problem solving

Education

GCE O-Level or equivalent

Job description

We are looking for a proactive and hands‑on Assistant Team Lead to support operational excellence, supervise a team of Processing Officers, and ensure smooth day‑to‑day processing activities.

Why Join Us?

• Opportunity to lead and develop a team in a dynamic operational environment

• Gain valuable experience supporting a large-scale project

Job Responsibilities:

• Support the Project Manager/Operations Supervisor in overseeing the daily operations of the processing site

• Lead daily operations and supervise the team during the absence of the Project Manager/Operations Supervisor

• Plan and coordinate staff deployment to ensure smooth operations and service delivery

• Monitor application processing to ensure accuracy, quality, and compliance with operational SOPs

• Conduct audits, spot checks, and resolve operational issues or escalations promptly

• Train, coach, and provide guidance to Processing Officers on work processes and system usage

• Ensure proper accountability of operational assets, equipment, and controlled items during shift handovers

• Prepare daily operational reports and communicate updates, instructions, and process changes to the team

• Perform any other duties assigned by the Management

Requirements:

• Minimum GCE O-Level qualification or equivalent

• At least 2 years of supervisory or team leadership experience, preferably in customer service, operations, or administrative environments

• Strong leadership and people management skills with the ability to guide, motivate, and develop team members

• Customer-focused with experience in service delivery, issue resolution, and service recovery

• Strong analytical, organisational, and problem‑solving skills

Other Information:

• Shift Pattern: 3 ON 2 OFF

• AM Shift: 9:00am – 6:30pm

• PM Shift: 12:30pm – 10:00pm

• Location: Midview City (Near Thomson-East Coast Line MRT)

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