Principal Consultant, Digital Experience

Singtel Group; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Principal Consultant to drive product mindset and innovation. The role requires over 10 years of IT consultancy experience, strong design thinking and product management skills, and a track record of measurable impact. The ideal candidate should be a certified Scrum Master, able to mentor and influence cross-functional teams. This position offers an opportunity to shape technology solutions that create lasting value for clients and communities.

Qualifications

• More than 10 years of experience in IT Consultancy or IT Project Management.
• Proven experience in design thinking, product management, and agile delivery (certified Scrum Master).
• Track record of driving innovation and measurable impact, ideally with exposure to AI and Gen AI.

Responsibilities

• Drive a culture of product mindset and measurable impact at NCS.
• Lead and facilitate applied design thinking initiatives.
• Leverage certified Scrum Master expertise to enable agile ways of working.

Skills

Design thinking

Product management

Agile delivery

Collaboration

Analytical abilities

Problem-solving

Education

Diploma or degree in Computer Science, Computer Engineering, Information Technology, or equivalent

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Principal Consultant, you will be responsible for driving a culture of product mindset and measurable impact at NCS, championing innovation and design thinking to shape, deliver, and celebrate value for our clients and communities.

What you will do:

1. Product & Innovation Leadership

• Champion and embed a “Product Mindset” across NCS NEXT, defining, measuring, and celebrating impact through innovation.
• Bring fresh energy and external perspective to the design thinking and product leadership space.
• Identify and deliver “lighthouse” projects that showcase tangible value and innovation.
• Develop and propagate frameworks for assessing the value of applied innovation in a Technology Services context.

2. Design Thinking & Co-Creation

• Lead and facilitate applied design thinking initiatives, working with NEXT Practice Leads and key clients to co-create solutions.
• Mentor and build capacity in design thinking, change management, agile, and product management across Team NCS.
• Drive intelligentisation and AI-led pursuits, including strategic collaborations and Gen AI projects.

4. Cross-Functional Collaboration & Growth

• Operate within the Digital Experience team, collaborating closely with Digital Engineering to deliver and demonstrate value.
• Partner with Enterprise SBG to unlock and shape new growth opportunities.

5. Agile Methodology & Delivery Enablement

• Leverage certified Scrum Master expertise to enable agile ways of working.

The ideal candidate should possess:

Essential Qualifications

• Diploma or degree in Computer Science, Computer Engineering, Information Technology, or equivalent
• More than 10 years of experience in IT Consultancy or IT Project Management.
• Proven experience in design thinking, product management, and agile delivery (certified Scrum Master).
• Track record of driving innovation and measurable impact, ideally with exposure to AI and Gen AI.
• Strong collaborator, able to influence and energise cross-functional teams.
• Experience should involve a mix of business and technology consulting across the lifecycle of IT (examples may include assessment and analysis, design, business case development, architecture, envisioning, planning, deployment, benefits analysis, and management)
• Solid understanding of interoperability issues and the strengths and weaknesses of platforms and products
• Proficient in written and spoken English

Preferred Attributes

• Strong analytical and problem-solving abilities
• Good communication and collaboration skills
• Passionate about mentoring others and building organisational capability
• Self-motivated with strong initiative and ownership

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.