Premium Patient Experience Concierge

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Supportive team environment

Training and development in patient-ex

Job summary

Fullerton Healthcare Group Pte Ltd is seeking a polished Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. You will welcome patients, coordinate their journey, and provide a premium, caring environment.

Responsibilities include guiding patients, assisting with inquiries, and maintaining confidentiality while upholding PDPA standards. A 5.5-day rotating schedule and site-wide collaboration ensure a seamless patient flow and exceptional service.

Qualifications

• Minimum GCE ‘N’/‘O’ Levels.
• Experience in customer service, hospitality, or healthcare is preferred.
• Experience in premium service environments (hotel, airline, concierge) is an advantage.

Responsibilities

• Welcome and assist patients and visitors upon arrival and throughout their visit.
• Deliver high-quality patient care and ensure a positive experience.
• Guide patients through the centre and coordinate with front desk and clinical teams.

Skills

Customer service

Communication

Empathy

Education

GCE N/O Levels

Job description

Fullerton Healthcare Group Pte Ltd is seeking a polished Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. You will welcome patients, coordinate their journey, and provide a premium, caring environment.

Responsibilities include guiding patients, assisting with inquiries, and maintaining confidentiality while upholding PDPA standards. A 5.5-day rotating schedule and site-wide collaboration ensure a seamless patient flow and exceptional service.